Service Desk Team Leader

2 weeks ago


Perth, United Kingdom IMT Resourcing Solutions Full time
Job Title: Service Desk Team LeaderLocation: Perth (Hybrid Working)Salary: Up to £37,000My Client has just released an exciting opportunity for a Service Desk Team Leader to join a dynamic and innovative organisation based in Perth, working on a hybrid basis.As the Service Desk Team Leader, you will oversee a team of skilled service desk analysts, ensuring the delivery of high-quality IT support to end-users. You’ll play a pivotal role in driving the team’s performance, fostering a culture of excellence, and ensuring the smooth operation of the service desk function.Key Responsibilities
  • Lead, mentor, and develop a team of service desk analysts to achieve performance targets and deliver exceptional service.
  • Monitor and manage service desk workflows, ensuring SLAs and KPIs are met.
  • Act as an escalation point for complex technical issues, providing hands-on support where necessary.
  • Collaborate with other IT teams to resolve incidents and implement process improvements.
  • Prepare and deliver regular performance reports to senior management.
  • Champion best practices and promote a customer-focused approach across the team.
About You You’ll be a confident leader with a strong technical background and excellent interpersonal skills. Your proactive approach and ability to inspire a team will be key to your success in this role.

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