Service Desk Manager Role

2 days ago


Perth Perth Kinross, United Kingdom Agilis Recruitment Full time
About the Role

We are seeking an experienced Service Desk Team Leader to join our client's team. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring seamless delivery of customer support services.

Key Responsibilities
  1. Manage the day-to-day operations of the Service Desk team.
  2. Develop and implement effective incident management and request fulfilment processes.
  3. Foster a culture of continuous improvement, driving down incident levels and improving overall customer satisfaction.
  4. Collaborate with cross-functional teams to ensure alignment and successful project delivery.
What We're Looking For
  • A strong background in IT service management, preferably in a similar role.
  • Excellent leadership and communication skills.
  • Able to work effectively in a fast-paced environment, prioritising tasks and managing multiple projects.
  • ITIL certification and experience working with Microsoft technologies.


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