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Customer Service Coordinator

2 months ago

Swanscombe, United Kingdom Fawkes and Reece Full time

A large lucury housing developer are currently looking for a head office based Customer Service Coordinator to join their team in Ebbsfleet

If you have experience working within the customer care sector for a new build developer, a property company of a housing contractor you have the experience that I am looking for Your CV must demonstrates stability.

Day to day duties:

  • Speaking with residents regarding their new build property during their warranty period
  • Diagnosing defects against the warranty
  • Monitoring the customer service inbox & replying to emails from home owners
  • Being the first point of contact for the customer care team
  • Updating the CRM system whenever you have communication with a resident
  • Closing off defects once rectified on the CRM system
  • Booking in internal operatives to carry out repair works
  • Organising sub contractors if repair work is specialised works
  • Visiting sites and conducting customer visits

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office