Full/part Time Administrator
1 week ago
**Your new role**
This role is to cover Maternity leave to start immediately with a possible permanent position. We are a small but expanding web based company that provides a parking ticket appeal and CCJ removal service to the general pubic. We are looking for an Office/remote Administrator with a minimum of 3 years experience in an office administrator position to join our small but growing online company, with the motivation and patience for delivering exceptional Customer Service.
**Your requirements**:
We require a passionate, experienced, reliable, ambitious person who is thinking long-term. This is a fast paced environment and you will need the ability to be able to deal with multiple tasks at a time. You will need to be able to deal with different types of customers and queries by telephone and provide our customers with a quick response. So this position is for a person that is very organised and enjoys to be kept busy at all times.
**Location**:
Our team work remotely however the role may initially require you to come to the office in Swanscombe, Kent 1 to 2 days per week during training
**Your daily tasks**:
Logging new customer queries accurately on company database
Dealing with new and existing customer calls and advising them proficiently
Account management
Update and maintain our website database system with accurate customer information
Preparing Court documents, drafting letters and completing any other customer documentation
Dealing with the post and updating customers records
Responding daily to messages received by WhatsApp and Text
Filing of documents
Contacting customers by telephone
Any other admin task
The role requires you to have:
Excellent written and spoken English
A positive, customer-focused attitude, self motivation and enthusiasm
Very good attention to detail
Ability to multi-task and a willingness to go the extra mile for our customers
To be able to work in a fast paced environment
Ability to use Microsoft office packages proficiently
Knowledge of parking ticket rules preferred but not essential(training to be given)
The rate is up to £12/hr and we are flexible on either full time (37.5 hours) or part time (minimum of 22.5 hours/week) hours working between 9am-5pm Monday - Friday with an immediate start preferred. You will be on a 6 month probationary period.
2. Your preferred hours, either full time or part time (and the hours)
**Job Types**: Full-time, Part-time, Temporary
Contract length: 12 months
Pay: Up to £12.00 per hour
Expected hours: 22.5 - 37.5 per week
**Benefits**:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Work Location: Hybrid remote in Swanscombe
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