Full/part Time Administrator

1 week ago


Swanscombe, United Kingdom pcnhelpline.com Full time

**Your new role**
This role is to cover Maternity leave to start immediately with a possible permanent position. We are a small but expanding web based company that provides a parking ticket appeal and CCJ removal service to the general pubic. We are looking for an Office/remote Administrator with a minimum of 3 years experience in an office administrator position to join our small but growing online company, with the motivation and patience for delivering exceptional Customer Service.

**Your requirements**:
We require a passionate, experienced, reliable, ambitious person who is thinking long-term. This is a fast paced environment and you will need the ability to be able to deal with multiple tasks at a time. You will need to be able to deal with different types of customers and queries by telephone and provide our customers with a quick response. So this position is for a person that is very organised and enjoys to be kept busy at all times.

**Location**:
Our team work remotely however the role may initially require you to come to the office in Swanscombe, Kent 1 to 2 days per week during training

**Your daily tasks**:
Logging new customer queries accurately on company database

Dealing with new and existing customer calls and advising them proficiently

Account management

Update and maintain our website database system with accurate customer information

Preparing Court documents, drafting letters and completing any other customer documentation

Dealing with the post and updating customers records

Responding daily to messages received by WhatsApp and Text

Filing of documents

Contacting customers by telephone

Any other admin task

The role requires you to have:
Excellent written and spoken English

A positive, customer-focused attitude, self motivation and enthusiasm

Very good attention to detail

Ability to multi-task and a willingness to go the extra mile for our customers

To be able to work in a fast paced environment

Ability to use Microsoft office packages proficiently

Knowledge of parking ticket rules preferred but not essential(training to be given)

The rate is up to £12/hr and we are flexible on either full time (37.5 hours) or part time (minimum of 22.5 hours/week) hours working between 9am-5pm Monday - Friday with an immediate start preferred. You will be on a 6 month probationary period.

2. Your preferred hours, either full time or part time (and the hours)

**Job Types**: Full-time, Part-time, Temporary
Contract length: 12 months

Pay: Up to £12.00 per hour

Expected hours: 22.5 - 37.5 per week

**Benefits**:

- Company pension
- Work from home

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Work Location: Hybrid remote in Swanscombe



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