Customer Service Team Leader

4 days ago


Altrincham, United Kingdom Jobwise Ltd Full time

Do you have experience as a team leader within a customer focused role? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch I am recruiting a Team Leader for a fast-growing telecommunications company based close to the Altrincham area. Paying a salary between GBP28,000 to GBP32,000pa dependent upon experience, plus a 5% monthly, performance related, bonus. You will work as part of a close-knit team, educating and troubleshooting technical queries from customers. The role will be a split between supporting to resolve customer queries, as well as coaching and performance managing the team, including training and supporting new starters.The ideal person for this role will have a passion for providing first class customer service and have proven experience working as a Team Leader, ideally within telecoms, or a contact centre / call centre environment, where you have supported with coaching and performance managing a team.What will you be doing as a Customer Service / Helpdesk Team Leader?

  • Daily review of performance KPIs at both a business and individual level
  • Proactively schedule resource by customer demand
  • Manage daily performance and adherence in real-time - calls and all associated tasks and tickets
  • Develop and monitor trending performance and seek to understand root causes


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