IT Support Apprentice

1 week ago

Coalville, United Kingdom QA Ltd Full time

Employer description:

Antalis are a leading distributor of business-to-business goods and services. This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relating to business user support. This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practices and processes, supporting end user requests and working on business projects as required

Responsibilities:

  • Providing support to all end users, creating and regularly reviewing standard operating procedures and support documentation
  • Creating, updating and maintaining standard operating procedures and articles for the IT department knowledge bank and user base
  • Reviewing and maintaining asset inventory, device deployment and compliance system, providing support to end-users for any related requests or incidents
  • Ensuring all tickets are triaged and updated, regular housekeeping of assets
  • Controlling safe disposal of IT equipment to comply with Waste Electrical and Electronic Equipment Regulations
  • Regular management of incidents and service requests on the company’s incident management system, to ensure the service provided adheres to agreed company SLA’s
  • Managing access management and IT security requests, configuring new equipment and installing approved software
  • Responding and resolving IT issues and supporting the use of computer equipment and systems by providing necessary advice (escalating where necessary)
  • Installing, configuring, troubleshooting and resolving issues on laptops, desktops, printers and smart devices (tablets, mobiles and telephone equipment) and business applications

Desirable skills:

  • Some knowledge of Microsoft based operating systems
  • Some experience of troubleshooting/supporting technologies
  • Some knowledge of Active Directory services
  • Basic understanding of Office 365 services (Azure, Endpoint Management Security and mobility, Exchange, SharePoint, Teams, OneDrive)
  • Basic understanding of Network Infrastructure
  • Organisational, analytical and problem-solving skills
  • Good communication skills and excellent telephone manner

Entry requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week, 8:30am - 5:30pm

Benefits:

  • Company contributory pension and life assurance schemes
  • Buy/sell holiday scheme
  • Cycle to Work scheme
  • Free parking

Future prospects:

Potential progression onto more senior roles upon successful completion of the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now

  • IT Technician Apprentice

    4 weeks ago

    Coalville, United Kingdom QA Ltd Full time

    **Employer description**: Lionheart Education Trust is currently made up of a family of fourteen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are veryproud of within the Trust. The schools share best practice and ensure our...

  • IT Technician Apprentice

    4 weeks ago

    Coalville, United Kingdom QA Ltd Full time

    **Employer description**: Lionheart Education Trust is currently made up of a family of fourteen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are veryproud of within the Trust. The schools share best practice and ensure our...

  • Accounts Assistant Apprentice

    4 weeks ago

    Coalville, United Kingdom EMA Training Limited Full time

    **Job Information**_ - Location: Leicester Road, Coalville - Postcode: LE67 5GQ - Programme: Professional Accounting Technician Level 4 - Salary: £15,000 **Brief overview of role** Looking to kick-start your journey to become a qualified accountant, Castle Accountants are looking to recruit a new apprentice to support business growth. You will be exposed...

  • IT Technician Apprentice

    2 weeks ago

    Coalville, Leicestershire, United Kingdom QA Ltd Full time

    Employer description:Lionheart Education Trust is currently made up of a family of fourteen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are veryproud of within the Trust. The schools share best practice and ensure our students...

  • Finance & Compliance Apprentice

    3 weeks ago

    Coalville, United Kingdom Menzies Distribution Full time

    Finance & Compliance Apprentice Menzies Distribution are looking for a Finance & Compliance Apprentice to join our team providing a first class service with our multi-customer Coalville Campus. This is based on a 18 Month Apprenticeship. What You Really Need To Know - The annual salary is £23k Per Annum - The role is working Monday to Friday and based on...

  • Apprentice Trainee Accountant

    4 weeks ago

    Coalville, United Kingdom North West Leicestershire District Council Full time

    **Salary** Annual salary of £23,500 - £25,979, career grade Band B - C **Contractual hours** 36.25 **Basis** Full time **Region** East Midlands **Package** Attractive Local Government Pension Scheme, Employee benefits programme **Date posted** 22/11/2023 **Apprentice Trainee Accountant** An exciting career development opportunity within the...

  • Content Creator Apprentice

    2 weeks ago

    Coalville, United Kingdom Baltic Apprenticeships Full time

    Are you looking for a business that invests in your professional development? James Grace Associates are looking for a new Content Creator Apprentice to join their growing team. This is an amazing opportunity to develop your content creator skills within the industry and work towards a highly recognised qualification. James Grace Associates are offering...

  • Finance & Compliance Apprentice

    2 weeks ago

    Coalville, Leicestershire, United Kingdom Menzies Distribution Full time

    Finance & Compliance ApprenticeMenzies Distribution are looking for a Finance & Compliance Apprentice to join our team providing a first class service with our multi-customer Coalville Campus. This is based on a 18 Month Apprenticeship.What You Really Need To Know The annual salary is £23k Per Annum The role is working Monday to Friday and based on a 40...

  • Trade Supplier Apprentice

    7 days ago

    Coalville, United Kingdom EDA Apprenticeship plus Full time

    **Full Job Advertisement** **Title: Trade Supplier Apprenticeship** **Location: Coalville, LE67 3TH** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: **City Electrical Factors - (Electrical Wholesaler** ) From humble beginnings and a single store based in Coventry back in 1951 City Electrical Factors has grown at a sustained and...

  • Nursery Apprentice

    3 weeks ago

    Coalville, United Kingdom Lilliput Montessori Day Nursery Full time

    No qualifications for this role are necessary however we are looking for enthusiastic and passionate individuals who wish to develop their career into childcare by completing a level 2/3 apprentice No experience is needed other than: 2 satisfactory references Having a big and welcoming smile to light up a child's face everyday Be able to take on different...

  • Apprentice Receptionist

    4 days ago

    Coalville, United Kingdom University Hospitals of Leicester NHS Trust Full time

    GET YOUR CAREER STARTED AS AN APPRENTICE AND EARN WHILE YOU LEARN!!! University Hospitals of Leicester have fantastic opportunities for ambitious individuals to joinone of the biggest NHS Trusts in the country. Serving one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future...

  • Apprentice ICT Service Delivery Technician

    4 weeks ago

    Coalville, United Kingdom emh group Full time

    Are you looking to build an IT career within an experienced & professional environment? We are looking for another bright & enthusiastic apprentice to join our fast-growing IT Services Team. The successful candidate will provide a range of technical support to clients & colleagues, including issues relating to hardware, software & the cloud.What you will do...

  • Apprentice ICT Service Delivery Technician

    3 weeks ago

    Coalville, United Kingdom emh group Full time

    Are you looking to build an IT career within an experienced & professional environment? We are looking for another bright & enthusiastic apprentice to join our fast-growing IT Services Team. The successful candidate will provide a range of technical support to clients & colleagues, including issues relating to hardware, software & the cloud.What you will do...

  • HR Apprentice

    3 weeks ago

    Coalville, United Kingdom BOARD24 LTD Full time

    **HR Apprentice** - Are you looking for a career in HR? - Are you organised and have an eye for detail? - Do you have good creative skills in written and picture format? - Are you friendly and enjoy liaising with colleagues? - Do you have experience of working with various social media platforms? Then, we have an opportunity for you. Board24 is a growing...

  • Apprenticeship Support Advisor

    4 weeks ago

    Coalville, United Kingdom Brooksby Melton College Full time

    **Job type**: Apprenticeship Support Advisor **Salary**: £21,415.13 **Closing date**: 01/06/2023 **Reference: SMB488** ***Post title: Apprenticeship Support Advisor** **Hours: 37 hours** ***Salary: GS04 Point 14: £21,415.13 - **Pay Scale range 14-18** ***Location: Stephenson (cross site working may be required)** ***The SMB Group is a highly...

  • Nursery / Childcare Apprentice

    1 week ago

    Coalville, United Kingdom Marlborough Day Nursery Full time

    **GENEROUS WELCOME BONUS OFFERED** **Shifts Available** The apprenticeship is a full time position. The shift times are 7.30am to 6.00pm with a 45 minute lunch break. You will work 4 days (39 hours) and have 1 day off during the week. **What We’re About** Marlborough Day Nursery is a family-owned private day nursery based in the centre of Coalville in...

  • HR Assistant

    6 days ago

    Coalville, United Kingdom Barratt Developments Full time

    **What you'll be doing?**: Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company...

  • Apprentice Vehicle Technician

    2 weeks ago

    Coalville, Leicestershire, United Kingdom DiverseJobsMatter Full time

    About The RolenThis is a great opportunity to join the Vehicles Solutions team at Motability Operations. We are recruiting new apprentices to join our growing team initially at our Loughborough site before moving to our state-of-the-art repair centre in Coalville. You will gain an NVQ qualification in vehicle accident repair.nAs well as classroom-based...

  • Apprentice ICT Service Delivery Technician

    3 weeks ago

    Coalville, Leicestershire, United Kingdom emh group Full time

    Are you looking to build an IT career within an experienced & professional environment? We are looking for another bright & enthusiastic apprentice to join our fast-growing IT Services Team. The successful candidate will provide a range of technical support to clients & colleagues, including issues relating to hardware, software & the cloud. What you will...

  • Apprentice ICT Service Delivery Technician

    3 weeks ago

    Coalville, Leicestershire, United Kingdom emh group Full time

    Are you looking to build an IT career within an experienced & professional environment? We are looking for another bright & enthusiastic apprentice to join our fast-growing IT Services Team. The successful candidate will provide a range of technical support to clients & colleagues, including issues relating to hardware, software & the cloud. What you will...