Digital Helpdesk Apprentice

2 weeks ago

Midlothian, United Kingdom QA Full time

Would you be interested to join a leadingfacilities managementcompany with a reputation for excellence?

The OCS workforce is made up of 50,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to their clients.

Overview:

OCS Group are recruiting for a Digital Helpdesk Apprentice to support their contract delivery team working with the Scottish Police Authority (SPA). The role is an exciting new position to support the project management team in delivering maintenance project works throughout the estate.

Responsibilities:

  • Acting as a first point of contact and providing digital support to the helpdesk team
  • Raising and closing jobs and system work orders on our inhouse reactive system
  • Raising quotes and purchase orders?on our Computer Aided Facility Management (CAFM) System Concept
  • Working with helpdesk team to ensure seamless management of contracts
  • Managing a centralised email inbox on MS Outlook and diary management
  • Booking in reactive and PPM (pre planned maintenance) tasks
  • Dealing with subcontractors and using Excel for data entry

Desirable skills:

  • Strong customer service skills
  • Administration experience
  • Knowledge of Microsoft Office packages
  • Work well as part of team and on your own?

Salary:

£13,312 per annum

Working hours:

37.5 hours per week, Monday to Friday, 8am - 4.30pm

Benefits:

  • 25 days holiday plus bank holidays
  • Employee referral scheme
  • Regular social and charity events
  • Get involved in charity events in the local community
  • Eye test £25 voucher and up to £100 towards glasses
  • Access to “CHROMA”, our internal colleague-led diversity and inclusion community
  • Access to internal mental health first aiders
  • Immediate access to “Opportunity” our internal learning and development platform
  • Opportunity to win monthly OCS True Star

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW

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