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Digital Helpdesk Support Specialist
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Digital Helpdesk Support Specialist to join our team at QA. As a Digital Helpdesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Act as a first point of contact for clients and provide digital support to the helpdesk team
- Raise and close jobs and system work orders on our in-house reactive system
- Raise quotes and purchase orders on our Computer Aided Facility Management (CAFM) System Concept
- Work with the helpdesk team to ensure seamless management of contracts
- Manage a centralized email inbox on MS Outlook and diary management
- Book in reactive and PPM (pre-planned maintenance) tasks
- Deal with subcontractors and use Excel for data entry
Requirements:
- Strong customer service skills
- Administration experience
- Knowledge of Microsoft Office packages
- Ability to work well as part of a team and independently
What We Offer:
- Competitive salary
- 25 days holiday plus bank holidays
- Employee referral scheme
- Regular social and charity events
- Access to our internal colleague-led diversity and inclusion community
- Access to internal mental health first aiders
- Immediate access to our internal learning and development platform
- Opportunity to win monthly OCS True Star
Future Prospects:
Our apprenticeship program comprehensively supports your specific job role and provides you with the skills and knowledge needed to succeed in your career. You will be fully supported by your dedicated QA skills coach and mentor at work, who will help you develop all the skills you need to be successful in your job role and pass your assessments.
On completion, you will gain a nationally recognized qualification at SCQF Level 6 and valuable work experience.
