Customer Engagement

4 weeks ago

Hemel Hempstead, United Kingdom Thrive Homes Careers Full time

Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services team. In this pivotal role, you will take ownership of investigating and responding to customer complaints in line with the Housing Ombudsmans Complaint Handling Code, ensuring fair, transparent, and timely outcomes.You will also play a key role in driving service excellence by identifying trends, root causes, and opportunities for improvement. Through data analysis, customer feedback, and cross-departmental collaboration, youll help shape a culture of continuous learning and customer-focused improvement across Thrive Homes.Responsibilities: Acknowledge and respond to customer complaints in a timely and professional manner. Provide clear and concise information to customers regarding the status and resolution of their complaints. Write quality complaint responses to ensure consistency that is in line with Thrives complaints policy and the Housing Ombudsman Complaints code. Identify improvements and lessons learned from complaints and ensured these are shared. Maintain an up-to-date complaints tracker to monitor the status and progress of all complaints. Work with key business areas to establish realistic and achievable timelines for complaint resolution. Monitor actions identified as par...

  • Customer Engagement

    4 weeks ago

    Hemel Hempstead, United Kingdom Thrive Homes Full time

    Job DescriptionThrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services team. In this pivotal role, you will take ownership of investigating and responding to customer complaints in line with the Housing Ombudsmans Complaint Handling Code, ensuring fair, transparent, and timely outcomes.You...

  • Customer Engagement

    4 weeks ago

    Hemel Hempstead, United Kingdom Thrive homes Full time

    Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services team. In this pivotal role, you will take ownership of investigating and responding to customer complaints in line with the Housing Ombudsman’s Complaint Handling Code, ensuring fair, transparent, and timely outcomes.You will also play...

  • Customer Engagement

    2 weeks ago

    Hemel Hempstead, United Kingdom Thrive Homes Full time

    Permanent Full Time37 hours per week (Monday Friday)Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services this pivotal role you will take ownership of investigating and responding to customer complaints in line with the Housing Ombudsmans Complaint Handling Code ensuring fair transparent...

  • Customer Engagement

    2 weeks ago

    Hemel Hempstead, United Kingdom Thrive Homes Full time

    Fixed Term Contract Full Time37 hours per week (Monday Friday)Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services this pivotal role you will take ownership of investigating and responding to customer complaints in line with the Housing Ombudsmans Complaint Handling Code ensuring fair...

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    Hemel Hempstead, Hertfordshire, United Kingdom Carlsberg Britvic Full time

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    Hemel Hempstead, United Kingdom Dacorum Borough Council Full time

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    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Britvic plc Full time

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  • Customer Advisor Tenancy

    7 days ago

    Hemel Hempstead, United Kingdom Goodman Masson Full time

    We have an exciting new opportunity for a Customer Advisor (Tenancy) to work within our Customer Relations Team here at Thrive Homes! This front-line role will provide a comprehensive service to our customers and be focused on the 'relationship' betweenthe customer, Thrive, our partners and stakeholders. Thrive Homes is an award-winning housing association...