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Customer Services Trainer

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Maidenhead, United Kingdom Trinity Resource Solutions Full time
We have a fantastic opportunity for a Customer Services Trainer to join our growing and exciting client in Marlow.  Our client are recruiting for a Customer Service Trainer due to their growth and are looking at ways to improve their already top class customer service teams.  If you're a Trainer with Call Centre or Customer Service training or know someone who is then please apply  What's in it for you?
  • Enhanced Pension Scheme
  • Annual 10% Bonus
  • Dental Insurance
  • Health Insurance
  • 25 Days holiday + 8 Bank Holidays
  • Life Assurance Insurance
  • Gym Allowance
  • Free on-site parking
  • Plus more
Key Responsibilities
  • Design, deliver, and facilitate a range of learning programs and initiatives, including onboarding programmes, technical skills training, soft skills development, leadership/coaching programmes and compliance training.
  • Work collaboratively with business stakeholders and colleagues to develop a learning strategy and role-based competency framework, primarily for the B2C Customer Services team.
  • Design, develop and implement a customer service department on-boarding framework.
  • Work collaboratively with the Customer Services (and wider operations) team to design bespoke development programs for future
  • Evaluate and implement learning technologies and platforms to enhance the delivery and effectiveness of learning programs. Stay informed about emerging trends and best practices in L&D field.
  • Develop and implement evaluation strategies to measure the effectiveness and impact of learning initiatives.
  • Collect and analyse data on learning outcomes, participant feedback, and business performance metrics to drive continuous improvement.
Experience Required
  • Previous experience working in a similar role/ environment, ideally in a contact centre or customer services environment.
  • Relevant L&D/ training qualification or certification, preferable.
  • Strong organization and time management skills
  • Strong analytical skills with attention to detail
  • Good understanding of business processes and systems
  • Good knowledge of Microsoft programs (Word, Excel, Outlook, PowerPoint and Outlook)
  • Good understanding of training tools and best industry practices