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Customer Service Coordinator
2 months ago
Chiltern Recruitment Ltd is seeking a highly organized and communicative Customer Service Administrator to join their dynamic team in Maidenhead. As a key member of the team, you will be responsible for providing exceptional customer service, managing internal trackers, and capturing data to support daily, weekly, and monthly reporting to clients.
Key Responsibilities:- Customer Service: Communicate effectively with the Training team and Client delegate network, responding to inbound calls and emails to assist with queries and bookings.
- Data Management: Update internal trackers and capture data to support the Team Leader with daily, weekly, and monthly reporting to clients.
- Booking and Scheduling: Assist in monitoring and maintaining the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers.
- Administrative Support: Book and confirm venues/locations, ensuring each venue has the correct facilities for training.
- Expense Management: Create and monitor trainer expenses.
- Team Collaboration: Participate in daily team meetings, bringing accurate statistics and analysis of delivered training sessions to the table.
- Administrative Experience: 1 year of administrative experience (desired but not essential)
- Communication Skills: Outstanding communication (written and verbal) and interpersonal abilities
- General Administration: Good general administration and data capture experience
- Organizational Skills: Excellent organizational and team-working skills
- Technical Skills: Experience with MS office/Google Suite products such as Google Drive and Sheets etc.
- Attitude and Ability: A 'can-do' attitude and the ability to prioritize tasks and meet tight deadlines
- Customer Service: Excellent customer service skills and pride in providing the highest quality customer service
- Driving License: A valid UK driving license (desirable)
Chiltern Recruitment Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
