People Operations Administrator

2 weeks ago

Salford, United Kingdom Outcomes First Group Full time

We're on a mission to give our colleagues an amazing work/life balance


Job Title: People Operations Administrator


Location: Bolton

Hours: Monday to Friday, 9:00am - 5:00pm

Salary: Up to £25,000 per annum

Reports to: People Admin and Systems Manager

UK applicants only. This role does not offer sponsorship.


JOB PURPOSE:


As part of the People Services function, the People Operations Administrators act as a first

point of contact for People Services related enquiries.


The Team provides an efficient and comprehensive Administration service ensuring all enquiries are treated professionally and to meet the needs of the Customers.


KEY RESPONSIBILITIES:


  • Delivery of a proactive, customer focused, robust, and competent Admin Service
  • Placing customer satisfaction at the heart of each task, acting with a sense of urgency and prioritizing tasks accurately and efficiently
  • Providing appropriate advice and guidance to colleagues HR Operational matters and escalating appropriately when more complex advice, support and/or guidance is required
  • Work collaboratively as part of the wider People Services Team, undertaking other Admin tasks as required
  • Responding in a timely manner to queries received either verbally or in writing and sign posting onwards as appropriate
  • Support colleagues, providing advice and guidance as required e.g., employment terms & conditions
  • Setting up and maintenance of personnel files for each colleague, ensuring all relevant documentation is filed appropriately, securely, and confidentially on our HR System
  • Provide Admin support (e.g., answering customer queries via phone, Microsoft Teams, and email) and general assistance to the People Services Team on a range of activities including business change projects
  • Undertake People Service Admin activities linked to leavers (including references), sickness, absence, unpaid leave, statutory leave, general HR Admin, including professional upkeep of our Single Central Registers (SCR), updating and maintenance of our People Systems
  • Processing of personal and contractual changes on HR systems, issuing letters and contracts related to contractual changes as required in a timely and accurate manner
  • Working as a Team to complete daily report tasks including, task lists, manager, and employee requests
  • Participate in project activities, continuous improvement programmes and other tasks required within the remit of the post holder’s skills and experience
  • Work in accordance with the Company Policies and Procedures with reference to Safeguarding, Adult and Child Protection, GDPR etc


Experience, Skills & Qualifications:

  • Experience of working within a customer service focused team environment
  • Excellent HR Administration skills
  • HR Admin experience
  • Resilient, able to manage competing priorities, pragmatic and proactive
  • A positive attitude and friendly collaborative approach
  • The ability to remain calm under pressure
  • Solid experience as an HR generalist with specific focus on procedures, policies, and task management
  • Excellent people skills – an excellent communicator, influencer and relationship builder who gains trust through delivering good quality, timely work
  • Proven organisational skills
  • A significant level of IT literacy is required with knowledge of HR systems and databases
  • Attention to detail is essential as is a ‘can-do’ attitude and willingness to be flexible when required
  • Used to working to extremely tight deadlines
  • An ability to uphold the standards of OFG and to be a positive example to other employees


Why join Outcomes First Group?


About the Group

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.


There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.


Our Vision

We believe that with a great education, every neurodivergent pupil can thrive and make their way in the world.


Our Mission

Every day we improve the lives of our pupils, their families, and local communities through a relentless focus on wellbeing and learning.


Our Promise

We are kind to ourselves and each other...We work together... and we make things happen.

Our Promise sits alongside our Vision and Mission. It describes the sort of people we are and our commitment to how we treat each other, work together, and behave.


Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:


  • Life Assurance
  • Pension scheme with options to increase your contributions
  • “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks


And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

  • A wide range of health, wellbeing, and insurance benefits
  • 100’s of discount options valid in the UK and abroad
  • Cycle to Work Schemes
  • Electric Car Purchase Scheme
  • Critical illness cover


And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.


We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.


We are an Equal Opportunities Employer.

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