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Night Manager

2 months ago

Central London, United Kingdom The NoMad Hotel Full time

THE NOMAD HOTEL

NoMad London, a Worlds 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates Court. As the NoMads first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.

The best of New York hospitality with London Charm

THE ROLE - NIGHT MANAGER

To provide quality services to our guests and create memorable experiences for them; handle guest incidents and follow through until full resolution; supervise front desk and bell team in service delivery; support Receptionist in upselling room categories; work closely with other departments. Responsible for overall management of the night operation.

  • Supervise the Reception team in checking in and checking out guests.
  • Oversee and manage the night operation ensuring compliance with established procedures.
  • Accurate and efficient completion of the night audit and night checklist.
  • Handling of guest requests to ensure high levels of service are provided
  • Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies, cashier handling.
  • Be responsible for emergency and health/safety related situations.
  • Take ownership of complaints ensuring final resolution and guest satisfaction.

REQUIREMENTS

  • Must have at least one year of previous experience in a similar role from a luxury hotel environment.
  • Excellent customer service, teamwork and problem-solving skills.
  • Good knowledge of Opera system, Microsoft Office and Knowcross.
  • Fluent in spoken and written English.

WHAT WE OFFER

  • £750 Refer a Friend Scheme
  • 50% Employee discount in F&B outlets
  • Pension Scheme
  • Complimentary family meal and quality coffee/hot drinks whilst on duty
  • Growing team with great training and progression opportunity
  • Paid break and annual leave
  • Good work/life balance
  • Your birthday off (paid) after one year of service
  • Hotel discount
  • Private Health Care
  • Experience Stay - Breakfast included

Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.



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