Guest Relation Manager

4 weeks ago

London, United Kingdom AccorHotel Full time

MAIN RESPONSIBILITIES

  • This role is the core of the hotel service as it is all about guests satisfaction and customer services where all departments converge.
  • Its priority is our customer and hotel reputation
  • You will have the ability to multitask while under pressure and have a proactive personality in this busy handson role
  • Find new ways to push our RPS (reputation performance score)
  • Relay with Heads of Departments with complaints and issues
  • Ensures the high standard of services provided for guests and the attainment in all areas of the hotel for both qualitative and quantitative targets
  • Conveys the hotels image and atmosphere through his/her exemplary attitude warm and friendly welcome availability and frequent presence in the field
  • Proactive and motivated attitude through the team
  • This role is 70% guest relations facetoface and 30% admin tasks
  • Improves the departments results by increasing sales and productivity in all areas of the hotel
  • Liaise closely with other HODs in the team. For Example Chef Housekeeping and Maintenance
  • Perform Shifts in the hotel when needed
  • Be creative with amenities and sparkles personalise memorable moments with our guests
  • Make our regulars feel important and recognised
  • Spend time in our Lobby and outlets to allow for Guest interaction and complaint handling
  • Completing the training in Reception and support the Reception team if needed

Commercial / Sales

  • Promotes special offers and a full range of products
  • Improves the departments results by increasing sales and productivity in all areas of the hotel
  • Brand promise
  • Promote guest satisfaction experiences through Accor Extranets
  • Ensure an attitude of anticipative and caring service is displayed at all times during your shift
  • Assist and proactively aim to reach our annual targets for Budgets RPS and other targets stipulated for the year

Management and Administration

  • Work within the team completing the daytoday operation of the Guest Relations department to ensure service standards are followed with friendly and engaging service
  • Reply back to all Hotel reviews and complaints
  • Checks inventories that have been carried out
  • Tracking the budget and refunds on a daily & weekly basis
  • Complaint tracking based on category
  • Be in constant contact with the other departments and ensure that information circulates smoothly between them e.g. Reception Maintenance HK and Kitchen
  • Cover DM shifts and support all departments
  • Ensure employees are informed daily about priorities to personalize service
  • Follows all departmental policies procedures and standard
  • Effectively & responsibly handles quests requests and reservations
  • Clearly demonstrates to guests and colleagues a commitment to service excellence

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.


Remote Work :

No


Employment Type :

Fulltime

  • Guest Relations Manager

    2 months ago

    London, United Kingdom Park Plaza Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    2 months ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    2 months ago

    London, United Kingdom Park Plaza Full time

    Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service...

  • Guest Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom Hurtigruten Expeditions Full time

    Hurtigruten Expeditions is a pioneering cruise line that offers unique expedition cruises to some of the world's most remote destinations.We are currently seeking an experienced Guest Relations Manager to join our team. In this role, you will be responsible for managing all aspects of guest relations, including responding to guest inquiries, resolving...

  • Guest Relations Manager

    4 weeks ago

    london, United Kingdom PPHE Hotel Group Full time

    Job Description Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure...

  • Guest Relations Manager

    4 weeks ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    2 weeks ago

    London, United Kingdom Zachary Daniels Full time

    **Guest Relations Manager - Luxury Brand - London / Salary up to £35,000 + Benefits** Do you work in a 5* hospitality front desk environment and looking for a Monday - Friday role? Our client is a global luxury brand now recruiting a guest relations manager This role is a full time, permanent. You role will be the first point of contact for visitors and...

  • Guest Relations Associate

    1 week ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: Going above and beyond for our guests is our Guest Relations team. Going the extra mile to make our guests stay extra special, our Guest Relations team are always on hand to assist We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering...

  • Guest Relations Associate

    7 months ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Relations Manager

    3 months ago

    London, United Kingdom Crimson Hotels Full time

    We’re searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotel’s guest...

  • Guest Relations Manager

    5 months ago

    Central London, South East, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.If your skills, experience, and qualifications match those in this job overview, do not delay your application. Responsible for the Guest Relations department with the support...

  • Guest Relations Manager

    2 days ago

    London, United Kingdom JKS Restaurants Full time

    JKS Restaurants are seeking a Guest Relations Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Guest Relations Manager looking for a new role in an award-winning, critically acclaimed group.The GroupJKS Restaurants was founded...

  • Guest Relations Manager

    1 month ago

    Central London, United Kingdom DoubleTree by Hilton London West End Full time

    Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests. Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest...

  • Guest Relations Manager

    3 weeks ago

    London, United Kingdom Hilton Hotels Full time

    Guest Relations ManagerWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of...

  • Guest Relations Manager

    1 week ago

    London, United Kingdom Jobheron Full time

    Set in the heart of the exclusive enclave of Knightsbridge is one of the world’s most prestigious residential buildings. Designed by world renowned architects, Squire and Partners, the 201 residences that make up this luxurious building are set around anentirely private award-winning Feng Shui garden. Residents are looked after by a highly trained team of...

  • Guest Relations and Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Crimson Hotels Group Full time

    Crimson Hotels Group seeks a charismatic Guest Relations and Experience Manager to drive exceptional customer service, satisfaction, and loyalty among our guests.This role will be the main point of contact for guest services, acting as the hotel's ambassador, ensuring high standards are delivered with warmth and friendliness.The estimated salary for this...

  • Guest Relations Executive

    2 weeks ago

    London, United Kingdom Give A Grad A Go Full time

    A competitive starting salary of £25,000 - £27,000 - The chance to work with Senior Management from day one - Access to some of the most prestigious lifestyles globally **Are you on the hunt for Graduate Operations jobs or roles in the Luxury Industry in London? Want to join a bespoke concierge that services high-net-worth clients in London, Paris and...

  • Guest Relation Officer

    7 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9884 **Date Posted**:3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will...

  • Guest Relation Officer

    7 months ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9884 **Date Posted**: 3 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you...

  • Guest Relations Coordinator

    1 month ago

    London, United Kingdom Novotel London West Full time

    Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.Job...