Service Advisor

16 hours ago

Newry, United Kingdom Pybus Recruitment Ltd Full time

Job Title: Service Advisor

Location: Newry BT35 6PU

Salary: Basic Salary Up to 28000 (depending on experience) annual bonus of up to 5400

Full Time and Permanent Monday Friday 8.30am 5.30pm and alternate Saturdays (9 am 1pm)

Our client is one of the largest and fastestgrowing motor retailers. They represent major global franchises from various locations in Northern Ireland.

They are now actively looking to recruit a Service Advisor for their Car Dealership in Newry.

Job Purpose:

The Service Advisor is the focal point for customer contact they will organise customer service/repair requirements and will strive for 100% customer satisfaction the first time and every time. The Service Advisor will assist the Service Manager in ensuring the efficient and profitable operation of the department.

Duties / Responsibilities:

Builds rapport and qualifies the customer s requirements

  • Talks and listens to the customers to build rapport and understand their service/repair requirements both their stated and unconscious needs.
  • Uses a good understanding of the customer s needs to guide them toward the product/service that will best meet their needs.

Agrees the details of the work that is to be carried out

  • Provides accurate estimates for servicing and repairs ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
  • Schedules work to meet the customer requirements taking into account workshop / bodyshop utilisation targets job complexity and parts availability.
  • Encourages the sales of genuine parts and accessories whenever possible acting on opportunities to sell additional products/services and market current promotions.
  • Agrees vehicle delivery/collection or loan car arrangements. Hands over loan car keys once all checks are complete and ensures that the customer is happy with the vehicle.

Coordinates workshop activity to deliver agreed work

  • Liaises with After Sales to order parts. Notifies customers on arrival to allow work to be scheduled and minimise part stock holding (WIP).
  • Produces job cards detailing any special requirements and distributes them to the workshop / bodyshop briefing technicians where appropriate.
  • Coordinates valeting of customers vehicles and any other work to be sublet.
  • Organises the collection and delivery of cars/vans for service or repairs.
  • Update customer database to maintain accurate records of work carried out and aid future prospecting.
  • Assesses and records warranty claims as per manufacturer s requirements.
  • Updates the customer on progress and checks customer satisfaction on completion
  • Contacts customer to update them on workshop/body shop progress agree on any additional spending and manage customer expectations in relation to costs and timings.
  • Invoices customer on completion of work in line with the estimate. Reviews invoices with the customer providing a detailed explanation where necessary.
  • Checks loan cars on return and hands over the customers cars.
  • Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.

Works as a full member of the dealership team

  • Works with colleagues and other teams across the dealership/group to provide a seamless service to customers.
  • Ensure opportunities for sales by the other teams are followed up by the most appropriate specialist.

General

  • Cooperate fully with the implementation of the company s Health & Safety arrangements for example reporting accidents/incidents and equipment defects to management and maintaining a clean uncluttered and safe environment for customers members of the public and staff.
  • To work in a manner that actively seeks to reduce any negative environmental impact in relation to the processes and procedures operating within the job holder s area and across the wider business e.g. reduction of waste recycling etc.
  • The job holder may be required to serve at other company locations to meet the needs of the business.


To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment on email: or call



Requirements

  • Essential Skills and Experience:

    • Excellent communication skills both verbal and written.
    • Ability to build rapport with customers.
    • Excellent organisational skills
    • Ability to work as part of a team.
    • Computer literacy.
    • Working knowledge of Microsoft Packages in particular Excel.
    • Valid driver s license.
    • Ability to process information accurately and efficiency.
    • Flexibility.
    • Previous customer service experience.
    • Previous service advisor experience in the automotive industry.
    • Working knowledge of CDK computerised system.
    • Awareness of the franchise brand.
    • Awareness of franchise warranty claims procedures and coding.


Benefits

  • In return for your hard work and dedication to the brand you will receive a competitive basic salary and company benefits including:

    • Stateoftheart working environment.
    • Monthly bonus
    • 30 days annual leave (including bank holidays) rising with service.
    • Manufacturer training.
    • Career progression.
    • Employee wellbeing services.
    • Discounted car purchase scheme.
    • Discounted Service/Parts/Bodyshop.
    • Free parking.


Driving Licence

Education

Driving licence

  • Service Advisor

    6 months ago

    Newry, United Kingdom CR Morrow Ltd Full time

    **Service Advisor - CR Morrow Ltd, Bessbrook, Newry** - Are you a great communicator and good at multitasking? - Do you have experience dealing with customers and managing expectations? - Do you have strong organisational and administrative skills? - We have an excellent opportunity available for a motivated Service Advisor to join our team at - **CR Morrow...

  • Service Advisor

    2 months ago

    Newry, United Kingdom CV-Library Full time

    Job Title: Service Advisor Location: Newry, BT35 6PU Salary: Basic Salary Up to £28,000 (depending on experience) + annual bonus of up to £5,400 Full Time and Permanent – Monday – Friday 8.30am -5.30pm and alternate Saturdays (9 am – 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent...

  • Hgv Service Advisor

    6 months ago

    Newry, United Kingdom Accord Resourcing Full time

    **HGV Service Advisor needed** **£24 000 - £26 000 per annum** **Newry** Our client, the sole Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland, is seeking HGV Service advisor to join their team. **Role**:HGV Service Advisor **Salary**:£24 000 - £26 000 per annum **Hours**:Monday to Friday; Day...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Customer Service Advisor to join their team in Newry.** **Shift Pattern**: Monday - Friday 8:30am - 5:00pm / Saturday until 1:00pm (rota basis) **What To Expect**: - Great base salary - Generous holiday entitlement - Pension contributions -...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    Job Title: Service Advisor Location: Newry, BT35 6PU **Salary**: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400 Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major global...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor** **Location: Newry, BT35 6PU** **Salary: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400** Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Colin Pybus Recruitment Full time

    **Job Title: Service Advisor** **Location: Newry, BT35 6PU** **Salary: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400** Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor** **Location: Newry, BT35 6PU** **Salary: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400** Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor** **Location: Newry, BT35 6PU** **Salary: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400** Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major...

  • Customer Service Advisor/Administrator

    2 months ago

    Newry, United Kingdom Black Fox Solutions Full time £23,000 - £27,000

    Customer Service AdvisorNewry£23-27k (DOE)I am delighted to be working with a leading commercial vehicles company, who due to expansion, are looking for a Customer Servicer Advisor person to join them on a permanent basis!Working Hours: 8.30-5pm (training period)                           9.00-5.30pm (after training)                 ...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom Prime Recruitment Services Full time

    We are recruiting for a Customer Service Advisor in the Newry Area. The rate of pay will be £11.50 - £11.70 per hour. The hours of work are 37 hours per week Monday to Friday. **Your Duties will include**: - Responding to delivery requests - Answering phones and dealing with queries - Using Sage software for invoicing - General Admin Experience **What...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom PWS Ireland Ltd Full time

    PWS is a road signage and intelligent transportation system company serving customers in the public and private sectors across the traffic safety, traffic management and construction industries. Due to continued growth and re-organisation PWS is currently searching for a Customer Service Advisor to join and assist the sales team on a full-time, permanent...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    **Summary**: - Job Title: Service Advisor. - Location: Newry, BT35 6PU. - Salary: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400. - Full Time and Permanent - Monday - Friday 8.30 am -5.30 pm and alternate Saturdays (9 am - 1 pm). Our client is one of the largest and fastest-growing motor retailers. They...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Customer Service Advisor to join their team in Newry.** **Shift Pattern**: Monday - Friday 8:30am - 5:00pm / Saturday until 1:00pm (rota basis) **What To Expect**: - Great base salary - Generous holiday entitlement - Pension contributions -...

  • Customer Service Advisor

    3 days ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Job DescriptionEstablished in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom Unilin Distrubution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Service Advisor

    2 months ago

    Newry, United Kingdom Pybus Recruitment Ltd Full time

    JobTitle: ServiceAdvisorLocation:Newry BT356PUSalary:Basic Salary Up to 28000 (depending on experience) annual bonus ofup to5400FullTime and Permanent Monday Friday 8.30am 5.30pm and alternateSaturdays (9 am1pm)Ourclient is one of the largest and fastestgrowing motor retailers.They represent major global franchises from various locations...

  • Customer Service Advisor

    2 months ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    2 months ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Parts Advisor

    6 months ago

    Newry, United Kingdom CR Morrow Ltd Full time

    Due to the continued development of our Aftersales business, we require an Parts Advisor to join our busy Team. As a Parts Advisor, you will be responsible for: - Processing/Costing of Retail, Internal & Warranty work - Inbound and Outbound calling - Pre Pic for w/shop service & repairs - Processing purchase invoices - Processing & filing of paper work -...