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Customer Service B2C

3 months ago

Marlow, United Kingdom Trinity Resource Solutions Full time
We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor. Key Responsibilities:
  • Deal directly with customers either by telephone, electronically or face to face
  • Manage all customer orders as per the internal SOP’s and customer vendor compliance
  • Handle and respond efficiently to all general and order specific customer enquiries
  • Provide pricing and delivery information
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain customer data bases, pricing and delivery information generating workflows
  • Organise workflow to meet customer timeframes
  • Log details of enquiries, comments and complaints and details of actions taken
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement
  • Prepare and distribute customer activity reports
  • Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
  • Carry out other ad-hoc duties as required from time to time
 Skills Required:
  • Proven customer service experience across a range of business sectors
  • Excellent data entry, typing and analytical skills
  • Excellent telephone manner
  • Ability to communicate clearly and accurately at all levels
  • Strong Ms Office Skills
  • Excellent time management and goal orientated focus
  • SAP knowledge is preferable
  • Sales order processing