3rd Line Support Engineer

3 days ago

London, United Kingdom Nextech Group Limited Full time

3rd Line Support Engineer / Senior Infrastructure Engineer Job Type: Full-time, Permanent Location: Huntingdon, Cambridgeshire Our client is a well-established IT services provider delivering secure, reliable, and high-performing technology solutions. They are now seeking an experienced 3rd Line Support Engineer to take ownership of complex escalations, lead infrastructure improvements, and support the ongoing development of client environments. The Role You will act as the highest level of technical escalation while also leading technical projects and maintaining the stability, security, and performance of client infrastructure. Final escalation point for complex and business-critical incidents Advanced troubleshooting across Microsoft 365, Windows Server, and Active Directory Design and manage cloud environments across Azure, AWS, and Google Cloud Lead virtualisation platforms including Hyper-V and VMware Own high-level networking, firewalls, VPNs, VLANs, and Wi-Fi Lead infrastructure upgrades, migrations, security improvements, and cloud projects Produce technical documentation and mentor 1st and 2nd Line engineers What You'll Bring Proven experience in a 3rd Line or Senior Infrastructure role Strong Microsoft 365, Windows Server, and cloud infrastructure expertise Advanced networking and virtualisation experience Backup, resilience, and disaster recovery knowledge Excellent communication and stakeholder management skills Proactive, improvement-focused mindset Full UK driving licence required Benefits Competitive senior-level salary (DOE) 25 days annual leave + increases with service Employee perks via Perkbox 24/7 GP access + EAP Funded training and certifications Cycle to Work & Electric Car schemes Free on-site parking Experience Required : 4-5+ years in 2nd/3rd Line or infrastructure rolesTPBN1_UKTJ

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