3rd Line Support Engineer

17 hours ago

London, United Kingdom WE SCALE TALENT Full time

£50,000 + Exceptional Training & Certification SupportPermanent | Hybrid (4 days in office)Is Your Next Challenge Ready?A premier Central London Managed Service Provider (MSP) is seeking a highly skilled 3rd Line IT Support Engineer to anchor their highly accredited UK Help Desk operations.Join a dynamic desk of 30 Engineers, where your expertise is vital to maintaining operational excellence for our clients. You won't just solve problemsyou'll be the ultimate escalation point, driving critical resolution and mentoring the next generation of engineers.What You'll Be Doing: The Critical ImpactReporting directly to the Service Desk Manager, you will collaborate with Senior 3rd Line Engineers and the Escalations Team Leader to tackle the most complex, high-priority issues (P1 & P2 tickets).Your core responsibilities will be deep-level troubleshooting across a cutting-edge tech stack:Cloud & Virtualisation Mastery: Resolve complex issues in Microsoft 365, Azure, VMware, and Hyper-V environments.Server Architecture: Expertly administer and troubleshoot Windows Server (2016, 2019).Networking Guru: Resolve network issues that stump the 2nd Line team and provide support for Firewalls and Switches.Leadership & Mentorship: Act as a technical leader, providing guidance to the 2nd Line Escal...

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