Customer Relations Specialist
2 weeks ago
DescriptionLead a high-performing team drive compliance excellence and make a real impact in a fast-paced dynamic environment.We are seeking an experienced Customer Relations Specialist to lead a team responsible for managing customer complaints and ensuring compliance with regulatory standards. This is a key leadership role focused on managing customer complaints and ensuring compliance with regulatory standards. You will play a vital part in maintaining customer trust and delivering exceptional service by resolving issues efficiently and professionally.You will oversee a team of case handlers ensuring complaints are logged investigated and resolved within strict regulatory timeframes. The position also involves preparing detailed reports for senior management analysing complaint trends and driving process improvements.ResponsibilitiesKey ResponsibilitiesTeam Leadership: Manage coach and develop a team to achieve performance targets and maintain high-quality standards.Stakeholder Engagement: Liaise with external partners regulatory bodies and internal teams to resolve complex issues.Regulatory Compliance: Prepare and present complaint data and reports for internal and external stakeholders.Complaint Management: Ensure accurate logging and resolution of customer complaints within regulatory timelines.Performance Monitoring: Analyse data identify trends and implement improvements to enhance efficiency and customer satisfaction.Process Improvement: Drive initiatives to improve complaint handling processes and ensure best practices are followed.QualificationsEssential:Proven experience in managing and developing teams.Strong communication and negotiation skills with the ability to handle escalated customer issues.Background in customer service complaints handling or financial services.Ability to thrive in a fast-paced high-profile environment where your expertise makes a real impact.Experience in analyzing performance data and presenting findings to senior stakeholders.Excellent organizational skills and ability to work under pressure to meet deadlines.Proficiency in Microsoft Office applications (Excel PowerPoint).Understanding of regulatory requirements and commitment to fair customer treatment.Desirable:Previous experience working with external regulators or ombudsman services.Background in Financial Services or Motor Finance IndustryThe Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race religion or belief sex marriage and civil partnership pregnancy and maternity age sexual orientation gender reassignment or disabilityThis position is based in Manchester and it is expected the successful candidate will be able to attend the Manchester Business Centre for typically 3 days a week and remain flexible on the days they are required to attend the office according to business requirements.As part of our pre-employment checks process successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.Required Experience:IC Key Skills Customer Service,CFA,Ethernet,Fiber,Anesthesia Employment Type : Full-Time Experience: years Vacancy: 1
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Employee Relations Specialist
2 weeks ago
Manchester, United Kingdom Impellam Group Full time**Employee Relations Specialist** **Location: Manchester, Hybrid** Impellam Group is expanding the Employee Relations team, and we are opening a new ER Specialist role! The role is permanent, full time, and it provides a fantastic career development path into HR leadership, as well as developing and expanding your knowledge across any corporate ER matter...
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Employee Relations Specialist
5 days ago
Manchester, United Kingdom We Are Adam Full timeEmployee Relations SpecialistManchesterSalary up to c£47,15012-month FTCAre you an experienced HR professional with extensive employee relations case management experience, excellent employment law knowledge, and the confidence and ability to provide advice and coaching to managers on a range of employee relations issues?We’re partnering with a leading...
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Employee Relations Specialist
4 weeks ago
manchester, United Kingdom Crone Corkill Full timeEmployee Relations Specialist Location: Manchester Contract Type: Permanent | Full-time Hybrid Working About the Role We’re looking for an experienced Employee Relations Specialist to join our People Advisory team. In this role, you’ll provide expert guidance on complex employment matters, support managers in creating a leader-led culture, and ensure...
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Employee Relations Specialist
7 days ago
Manchester, United Kingdom MAG Full time £40,000 - £70,000 per yearSummaryEmployee Relations Specialist: Group People Policies & ProcessesBased at any of our Airports – Manchester, East Midlands or Stansted Flexible/Hybrid Working Why MAG? At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million...
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Employee Relations Specialist
6 days ago
Manchester, New Hampshire, United Kingdom Crone Corkill Full timeEmployee Relations SpecialistLocation: ManchesterContract Type:Permanent | Full-time Hybrid WorkingAbout the RoleWe're looking for an experiencedEmployee Relations Specialistto join our People Advisory team. In this role, you'll provide expert guidance on complex employment matters, support managers in creating a leader-led culture, and ensure compliance...
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Head of Customer Relations
2 weeks ago
Manchester, United Kingdom Halliwell Homes Full timeHalliwell has recently restructured as an Employee Ownership Trust meaning greater engagement opportunities for all colleagues in the improvement of the business as well as greater benefits and rewards when the business performs well and achieves great outcomes for the children in its care. Halliwell Homes is clinically informed practice encompassing...
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Employee Relations Specialist
4 weeks ago
Manchester, United Kingdom Crone Corkill Full timeEmployee Relations SpecialistLocation: ManchesterContract Type: Permanent | Full-time Hybrid WorkingAbout the RoleWe’re looking for an experienced Employee Relations Specialist to join our People Advisory team. In this role, you’ll provide expert guidance on complex employment matters, support managers in creating a leader-led culture, and ensure...
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Customer Relations Coordinator
5 days ago
Manchester, United Kingdom Johnson Controls Full time**What you will do** At ADT Security, we’re dedicated to safeguarding homes and businesses while providing exceptional customer support. Join our vibrant team in Manchester and play a key role in delivering outstanding customer service as a Customer Relations Coordinator. As a Customer Relations Coordinator, you’ll be at the forefront of resolving...
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Customer Relations Coordinator
1 day ago
Manchester, United Kingdom AJ Bell Full time**Key responsibilities**: - Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's. - Undertaking investigative work in order to produce a formal response to each complaint. - Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and...
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Employee Relations Specialist
4 weeks ago
greater manchester, United Kingdom dnata Catering UK Full timeWhat’s the purpose of role: To support the implementation and continuous improvement of HR policies and practices, working with the ER & Policy Manager to ensure legal compliance. A key aspect of the role is supporting and upskilling line managers to apply policies effectively and confidently, fostering a positive employee relations climate, from conduct...
