Operations Executive

2 months ago

London, United Kingdom Seat Unique Full time

Who we are

Our mission at Seat Unique is simple: to make premium live experiences more accessible to fans.


We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and cultural events.


Seat Unique empowers clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and enhance the overall fan experience. We provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly. 


We have forged official partnerships with globally renowned sports clubs, venues, and rights holders. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships, including prestigious clubs such as Burnley FC, Yorkshire Cricket, and the Jacksonville Jaguars UK to name just a few. 


At Seat Unique, we believe in the power of live events. That’s why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique’s strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted’s 100: UK & Ireland in 2024, our commitment to excellence and innovation continues to drive our success.


If you are passionate about revolutionising the live events industry and creating memorable experiences for fans worldwide, Seat Unique is the place for you Join our dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry.


Who we're looking for

Seat Unique is seeking a proactive and detail-oriented Operations Executive with a passion for the live events space. The ideal candidate thrives in a fast-paced environment and has a knack for problem-solving and optimising processes, all with a fan-first mindset.

We're in the live events business, which means in-person events are our core. This translates to our company culture and  this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.


Responsibilities

As an Operations Executive, you will play a pivotal role in supporting the smooth operation of our ticketing and hospitality services.

Your responsibilities will include:

  • Streamlining Event Operations: Collaborate with partners, venues, and internal teams to ensure seamless delivery of ticketing and hospitality packages. This includes coordinating logistics and addressing any issues to ensure an outstanding experience for fans.
  • Managing Inventory and Systems: Oversee ticket and hospitality inventory, ensuring systems are up-to-date and accurate. Work closely with the supply team to streamline system updates and troubleshoot any discrepancies swiftly.
  • Enhancing Partner Relationships: Serve as a primary operational point of contact for our partnership team, maintaining consistent communication and facilitating solutions that optimise partner needs and fan satisfaction.
  • Optimising Processes and Efficiencies: Identify and implement improvements in the event operations workflow to increase efficiency and reduce costs, all while maintaining the highest standard of service.
  • Supporting Sales and Customer Service Teams: Provide the sales and customer service teams with operational support, including training on new processes and answering enquiries to enhance their customer interactions.


Skills & Experience

While these qualifications are highly regarded, we appreciate the value of diverse experiences. You don’t need all of them, but they could include:

  • Experience in Operations or Project Management – ideally within events, hospitality, or a related field, with a proven ability to coordinate logistics and manage multiple stakeholders.
  • Strong Communication Skills – able to effectively collaborate with partners, clients, and cross-functional teams, and comfortable in high-stakes situations that require quick, effective responses.
  • Problem-solving Mindset – proactive approach to identifying issues and creating solutions that enhance efficiency and quality for Seat Unique and our partners.
  • Detail-oriented and Process-driven – committed to accuracy and continually optimising operational processes.
  • Familiarity with Ticketing Systems and CRM Tools – experience using event ticketing platforms and customer relationship management tools is beneficial.


Target Compensation Package:

£25k - £30k + quarterly bonus + share options + benefits.

Final offers may differ from the target compensation package, taking factors such as experience level and skill set into consideration.

 

Our Benefits:

  • Employee share options scheme
  • Quarterly bonus
  • 23 days of annual leave + public holidays
  • A top-tier private health insurance package
  • Penfold pension scheme
  • Learning and development budget
  • Employee Referral Scheme
  • Cycle to work scheme
  • Weekly Deliveroo vouchers
  • Access to VIP experiences at live events


If you are interested in this role then please send your CV and cover letter to apply@seatunique.com 

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