Digital Content Executive

2 weeks ago

London, United Kingdom Motability Operations Full time

**About The Role**:
Motability Operations have very ambitious plans for digital in delivering a best-in-class customer experience. You will be working alongside the Digital Content Editor to help execute an engaging and constantly evolving content strategy. You will be responsible for ensuring the content on the website is up to date, accessible and digital friendly. If you’re interested in helping create a fantastic digital experience, we’d love to hear from you.

**Website maintenance & BAU**
- Ensure that website content provides a great user experience.
- Assist with the day-to-day running of Motability Scheme’s website (motability.co.uk) with a view to maintaining high levels of customer understanding and satisfaction for end users.
- Using the content management platform (Sitecore) to upload and update web content, ensuring that user journeys are optimised.
- Provide support with all website BAU activity.
- Support the marketing team in getting messages on to the website in efficient and timely manner, create new pages and forms, make copy changes and business updates.
- Support with content editing for websites built on other platforms - e.g. WordPress and Umbraco
- Work with other Digital Content team members to ensure web content is consistent and on-brand.
- Build relationships with stakeholders to manage expectations and SLAs

**SEO and accessibility**
- Support with implementation of our SEO strategy.
- Follow and champion best practise to ensure website content is accessible and optimised for any type of user.

**About You**:
You are customer-centric and naturally inclined to put customers at the centre of development to meet their needs, solve their problems and always look to improve the customer experience.

You are passionate about digital. You should enjoy working with technology, data, systems and finding efficient ways to solve problems.

A willingness to learn new processes, embrace new methods and support new people will ensure your success in this role.

You enjoy working with multiple business stakeholders, developing, and maintaining strong relationships to ensure that you fully understand key departmental objectives, as well as the overarching business strategy. You will need to be a strong communicator who can build and manage relationships with stakeholders across the business.
- Previous experience working with a CMS system (knowledge of Sitecore would be a bonus)
- Experience working with editing images in Photoshop
- Familiar working with collaboration tools - Teams, Sharepoint, Slack, Miro, Atlassian products, etc.
- Knowledge or understanding of HTML
- Understanding of SEO
- Excellent grasp of English for copy editing and proofreading
- Passionate about digital technology with a desire to learn new technologies
- Well organised and able to complete ad hoc tasks in a busy environment
- Strong interpersonal skills
- Teamwork spirit with ability to work independently

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

- We find solutions
- We drive change
- We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- Free fresh fruit and snacks in the office
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your

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