Field Debt Resolution Officer

7 hours ago

Hemel Hempstead, United Kingdom Made Employment Ltd Full time

Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions exclusively to the utilities sector. They work with leading utility companies who utilise their expertise, technology and a talented team to delivery exceptional outcomes. Our client have a solid staff of 70 head office staff and 120 debt resolution officers out in the field.

Benefits

  • 5 weeks annual leave plus Christmas shutdown
  • Generous company car allowance
  • Industry leading basic salary
  • Monthly bonus
  • 3% Pension
  • Full training provided
  • Great long term development opportunities
  • Cutting edge technology

The role of a Debt Resolution Officer is to act as a representative to deliver a range of services that are required by the various utility companies. You will be visiting customers in their offices (commercial) and homes (residential) to execute welfare checks and warrants to tackle any outstanding debt,

  • Awareness of Debt and Resolution Capability.
  • Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
  • Execution of documentation to secure payment to the client.
  • Execution of Warrants to secure payment / access to deliver resolution.

This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate insurance. You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check

SKILLS AND EXPERIENCE

  • Must be organised and follow protocols to deliver maximum return on investment per account issued.
  • Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
  • Good work ethic.
  • Negotiating skills.
  • Approachable.
  • Multi-task.
  • Able to discuss with Management above and below.
  • Able to work as a team.
  • Ability to make quick decisions/judgments.
  • Able to plan and manage workload appropriately.
  • Intermediate use of technology and data management

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