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Customer Services Manager

3 months ago


Livingston, United Kingdom Hays Specialist Recruitment Limited Full time

Your new companyYou'll be joining a growing manufacturing company based in Livingston. Your new roleYou'll be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support. Your key tasks will include:

  • Being the first point of contact for incoming and outgoing calls and emails to various stakeholders.
  • Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
  • Help with the development and implementation of the group sales strategy - instilling a sales-led ethos throughout the office.
  • Be involved in making customer-focused decisions, communicating them across departments.
  • Manage the operation and resources for the sales office.
  • Create stock codes for non-standard products.
  • Greeting visitors and managing the sign in / sign out procedure.
  • Handle documents, keep records and organise paperwork relating to orders and email them to the relevant salesperson promptly.
  • Ensuring software is functioning and working efficiently for the sales team.
  • Maintain office equipment and organise repairs.
  • Develop your health and safety awareness and support best practice and compliance across the department.

What you'll need to succeed

  • Experience in a customer service and sales role.