Application Support Specialist
3 weeks ago
We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)
Key Responsibilities:
- Support & Maintenance: Proactively support and maintain the company’s current and future digital applications and websites.
- Collaboration: Work with internal and external parties to maintain application reliability.
- Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
- Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
- Problem Management: Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
- Process Improvement: Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.
Skills
- Experience in Supporting and Implementing Digital solutions.
- Technical acumen – Investigating/Troubleshooting IT Infrastructure and Digital related incidents
- Knowledge of ITIL processes
- Knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Application, DevOps processes, Web Application Firewalls
- Excellent customer communication skills
- Analytical and problem solving mindset.
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