Application Support Specialist

3 weeks ago


BurtononTrent Staffordshire, United Kingdom Sanderson Full time

We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)
Support & Maintenance: Proactively support and maintain the company’s current and future digital applications and websites.
Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
Analyze and improve IT service processes. Create, implement, and monitor action plans to enhance service quality.

Experience in Supporting and Implementing Digital solutions.
Technical acumen – Investigating/Troubleshooting IT Infrastructure and Digital related incidents
Knowledge of ITIL processes
Knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Application, DevOps processes, Web Application Firewalls



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