Housing Complaints Handler
4 weeks ago
We're looking for someone who can hit the ground running - an experienced Housing Complaints Handler with strong understanding of housing-related issues such as repairs, planned works, or estate management.Salary: £35,916.24 per annum + excellent benefits including hybrid working Contract: Fixed term until 31 March 2026Location: Hemel Hempstead (Hybrid)You will play a key role in resolving customer concerns effectively and fairly. You'll ensure our customers receive clear communication, fair resolutions, and consistent service that aligns with the policies and the Housing Ombudsman Complaints Code.Key Responsibilities:Acknowledge and respond to customer complaints promptly and professionally.Provide clear, empathetic, and concise information to customers regarding the status and resolution of their case.Write high-quality complaint responses ensuring consistency with the complaints policy and the Housing Ombudsman standards.Maintain and update the complaints tracker to monitor progress, ensuring realistic and achievable resolution times.Work collaboratively with key business areas to identify lessons learned and drive service improvements.Monitor actions identified as part of complaint resolutions to ensure completion.Contribute to the delivery of...
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Complaints Assistant
3 days ago
Hemel Hempstead, United Kingdom Hightown Housing Association Full time**Complaints Assistant** **Location**: Hemel Hempstead **Salary**: £27,663 **Hours**: Full-time (Hybrid) Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you! **About Us**: Hightown Housing Association is a...
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Complaints and Resolution Officer
3 days ago
Hemel Hempstead, United Kingdom Hightown Housing Association Full time**Complaints and Resolution Officer** **Location**: Hemel Hempstead (Hybrid) **Salary**: £39,822 **Hours**: Full-time Are you passionate about making a difference in people's lives? Do you have a knack for resolving issues with empathy and efficiency? If so, Hightown has an exciting opportunity for you to join our newly established Complaints and...
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Housing Officer X2
1 day ago
Hemel Hempstead, United Kingdom Goodman Masson Full timeWe have an exciting new opportunity for a **Housing Officer (Field)** to work here at Thrive Homes! This frontline role will be customer focused, providing a comprehensive service to our customers. The role is focused on the 'relationship' betweenthe customer, Thrive, partners and stakeholders. **The role will be on a temporary basis - so you will need to...
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Tenancy Management
2 weeks ago
Hemel Hempstead, United Kingdom RSR Housing Full timeRSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Housing are currently recruiting on behalf of our client based in Hemel Hempstead for a...
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Resident Liaison Officer
4 weeks ago
Hemel Hempstead, United Kingdom Howells Solutions Full timeResident Liaison Officer - Social Housing Planned WorksBased in Hemel HempsteadFull time, permanent£31,000 + company vanWe are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hemel Hempstead.It will be your...
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Resident Liaison Officer
2 weeks ago
Hemel Hempstead, United Kingdom Howells Solutions Full timeOverview Resident Liaison Officer - Social Housing Planned Works Based in Hemel Hempstead Full time, permanent £31,000 + company van We are working with a leading main contractor to deliver a planned maintenance contract within Social Housing based in Hemel Hempstead. Responsibilities Develop positive relationships with residents to provide information and...
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Healthy Homes Customer Liaison Officer
1 day ago
Hemel Hempstead, United Kingdom Hightown Housing Association Full time**Healthy Homes Customer Liaison Officer** **Location**:Hemel Hempstead **Salary**: £33,000 per annum **Hours**: 35 hours per week **Contract**: Fixed Term until 31st January 2026 **Are you passionate about delivering excellent customer service and improving living conditions for residents?** Hightown Housing Association is seeking a proactive and...
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Private Sector Housing Lead Officer
1 day ago
Hemel Hempstead, United Kingdom Dacorum Borough Council Full time**Job details**: **Job reference** REQ0002490 **Application closing date** 03/08/2025 **Salary** £42,916 to £49,024 (including London Fringe Weighting) **Package** Generous holiday entitlement - outstanding 19.5% employer contribution pension scheme - flexible working patterns - car salary sacrifice scheme **Contractual hours** 37 **Basis** Full...
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Resident Liaison Officer
4 weeks ago
Hemel Hempstead, United Kingdom Howells Solutions Limited Full timeResident Liaison Officer - Social Housing Planned Works Based in Hemel Hempstead Full time, permanent £31,000 + company van We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hemel Hempstead. It will be your...
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Resident Liaison Officer
4 weeks ago
Hemel Hempstead, United Kingdom Howells Solutions Limited Full timeResident Liaison Officer - Social Housing Planned Works Based in Hemel Hempstead Full time, permanent £31,000 + company van We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hemel Hempstead. It will be your...