Healthy Homes Customer Liaison Officer

1 day ago

Hemel Hempstead, United Kingdom Hightown Housing Association Full time

**Healthy Homes Customer Liaison Officer**
**Location**:Hemel Hempstead
**Salary**: £33,000 per annum
**Hours**: 35 hours per week
**Contract**: Fixed Term until 31st January 2026

**Are you passionate about delivering excellent customer service and improving living conditions for residents?**

Hightown Housing Association is seeking a proactive and empathetic Healthy Homes Customer Liaison Officer to join our Asset Management team. This is a fantastic opportunity to make a real difference in the lives of our residents by supporting them through issues related to damp, mould, and disrepair.

As a Healthy Homes Customer Liaison Officer, you will be the key point of contact for residents experiencing housing-related issues. You will work closely with internal teams and external partners to ensure timely, effective, and compassionate resolution of concerns, while maintaining high levels of customer satisfaction.

**Key responsibilities as a Healthy Homes Customer Liaison Officer**:

- Act as the first point of contact for residents regarding damp, mould, and disrepair issues.
- Investigate and resolve customer enquiries, providing clear updates and solutions.
- Co-ordinates decant processes and arrange alternative accommodation where necessary.
- Maintain accurate records of all interactions and actions taken.
- Collaborate with internal teams and contractors to ensure a first-time fix approach.
- Support the administration of disrepair cases and complaints.
- Promote service improvements based on customer feedback.
- Ensure compliance with Awaab’s Law and other relevant legislation.
- Excellent customer service and communication skills.
- Experience in a customer-focused environment.
- Ability to manage sensitive situations with empathy and professionalism.
- Strong organisational and IT skills.
- A proactive, solution-focused approach.
- A full UK driving licence and access to a vehicle for business use.

**Why Join Us?**
- ** Competitive Salary**: £33,000 per annum for a 35-hour week.
- ** Generous Leave**: 33 days of annual leave, including Bank Holidays.
- ** Bonuses and Benefits**: Monthly attendance bonus, life assurance cover (three times your annual salary), and access to discounts at high street retailers, gyms, restaurants, and cinemas.
- ** Career Development**: Ongoing training opportunities to help you grow in your career.
- ** Wellbeing Support**: Employee support and health & wellbeing services.
- ** Fitness Facilities**: Free access to our on-site gym.

**About Us**:
Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.

With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.

**_ We are an Equal Opportunities & Disability Confident Employer_

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