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Telesales Specialist

1 month ago

London, United Kingdom Universal Lubricants Official Full time

Inbound Telesales Specialist (with sales experience) - Immediate Start


We’re currently seeking candidates from the UK, specifically London and the surrounding areas. Please note that applications from outside this region will not be considered. Thank you for your understanding


Company Description

We are a well-established lubricants company based in Leyton, London, specialising in engine oils and lubricants for the automotive industry. We are looking for a dedicated Inbound Telesales and Operations Analyst, ideally with telesales experience in the automotive sector, seeking a long-term role.


This role is perfect for a motivated, sales-focused individual who excels in building customer relationships and driving business growth by seeking new business opportunities and promoting services to prospects.


You will represent a diverse range of suppliers, catering to a variety of customers including workshops, garages, specialist commercial workshops, agricultural operations, and both motorcycle and automotive sectors.


Key Responsibilities:

  • Handle inbound and outbound sales calls, including cold calls to promote products and services
  • Identify and execute new business opportunities, maintaining regular contact with existing customers.
  • Provide product information and pricing
  • Accurately update the customer database for mailing and billing.
  • Process sales, accept payments, and manage customer inquiries on product specs and pricing.
  • Collaborate with marketing to promote products, services, and special offers.
  • Assist the operations manager with sales and operational tasks.
  • Chase outstanding payments and respond to ad-hoc email queries.
  • Maintain CRM records, manage supplier relationships, and ensure high customer service levels.


Key Requirements:

  • 12+ months telesales experience in the automotive industry (essential)
  • Self-motivated with a consultative sales approach
  • Excellent communication skills (verbal and written)
  • Target-driven with a focus on customer satisfaction
  • Strong organisational and multi-tasking abilities
  • Bachelor’s degree and proficiency in Microsoft Office; Sage experience is a plus


What We Offer:

  • Competitive salary (dependent on experience) + commission
  • A dynamic, collaborative working environment
  • Pension and other benefits
  • Stunning London office location
  • Full-time, permanent position with comfortable working hours (Monday-Friday)


Join our growing family business and take the next step in your career