NOC 1st Line Engineer

Found in: Talent UK 2A C2 - 2 weeks ago

Corsham, United Kingdom Nemo Resourcing Full time

NOC 1st Line Engineer

This is a fantastic opportunity to join a well-established and highly ambitious provider of leading-edge IT infrastructure services. You'll be taking on a challenging, progressive role, aligned to key customers and working in a fast-paced and varied environment.


The company places great emphasis on allowing people to develop their skills and broaden their horizons and can offer fantastic career opportunities as well as a great range of benefits.


The role includes shift work: day shifts being 6am to 6pm and night shifts being the reverse. You'll be working 4 days on, 4 days off. You'll need to live within commutable distance and have your own transport, owing to lack of public transport options out of hours. The role is entirely site-based.


NOC 1st Line Engineer - responsibilities

  • Investigate and resolve customer incidents, keeping ticketing system fully updated
  • Using suitable software (PRTG, SolarWinds, RMM, FMC etc) to monitor networks & equipment
  • Acknowledge and deal with all network alarms and events, resolving or escalating as needed
  • Providing smart hands services as needed: visual inspections, cabling etc, within the data centre


NOC 1st Line Engineer - requirements

  • At least 12 months' experience in a NOC or Service Desk environment
  • Experience working with Cisco networking equipment - ideally to CCNA level
  • Excellent customer support and communication skills
  • Firewall and/or Security Event management experience would be a plus
  • Must be prepared and eligible to go through Security Clearance (this is essential)

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