Noc 1St Line Network Engineer
4 weeks ago
Key responsibilities for this job:
* Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketingsystem is fully updated. * Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc),
raising incidents as appropriate, investigating and resolving where possible or engaging the correct
resolving teams while owning the incident to resolution. * Ensure all network alarms and events are acknowledged and appropriately dealt with during your
shift. Any ongoing issues are to be documented for shift handover. * Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate
escalations are made, where relevant. Knowledge and experience required: * Minimum 1 + years' experience in a Service Desk/NOC environment * Experience in working with Cisco routers and switches - minimum CCNA desirable * Some experience in troubleshooting and maintaining Firewalls and/or Security Event management
desirable #J-18808-Ljbffr
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