1st Line Engineer Hybrid

4 weeks ago

Corsham Wiltshire, United Kingdom Hamilton Barnes ? Full time

Job Description
1st Line NOC Engineer
Fantastic opportunity to join a British-owned tech and engineering firm that's been driving innovation since its inception. With year-on-year revenue growth and a commitment to reinvesting 95% of profits into their people and technology, looking for skilled passionate people to help them reach new heights.
You'll be at the heart of the operations, investigating and resolving helpdesk incidents swiftly, ensuring the ticketing system stays up-to-date. As a NOC Engineer, you'll also keep an eagle eye on network alarms and events during your shift, documenting any ongoing issues for smooth handovers. Your role will be crucial in ensuring the services run smoothly and efficiently.
You'll benefit from:
Professional Development:
You’ll work with a dedicated Learning and Development team that offers access to a range of training, courses, and certification support.
- Mission-Critical Work: You'll work on systems that make a real difference, contributing to the backbone of their operations.
- Employee Initiatives: Join the vibrant employee community, including the Green Team, Employee Forum, Women's Network, and Culture Club. You'll also have the chance to be recognized with quarterly employee awards.
If you're looking to step up your career in a MSP environment with vast opportunities, we want to hear from you. We've hired individuals with a solid IT background, as long as they possess a strong understanding of networking.
Required Skills & Experience
1. Strong understanding of network principles.
2. Experience with Cisco routers and switches, with a CCNA certification desirable.
3. Troubleshooting and maintenance experience with Firewalls and/or Security Event management is a plus.
4. Ability to obtain and retain SC clearance.
Responsibilities:
1. Investigate and resolve helpdesk incidents, ensuring timely updates to the ticketing system.
2. Acknowledge and address all network alarms and events during your shift, documenting ongoing issues for handover.
3. Keep the NOC Manager informed of all service-affecting incidents and initiate escalations when necessary.
4. Contribute to a positive team environment and share your expertise to help us grow.
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