Head Office

1 week ago


Brighton, United Kingdom Neilson Active Holidays Full time

Job Title: Team Manager

Department: Sales & Service Team

Location: Brighton, UK

Reports to: Head of Customer Contact

Direct Reports: Sales Consultants

Work Pattern: Shift work, including weekends and bank holidays.

Job Role Summary:

As a Team Manager, you will support the Head of Customer Contact by leading and motivating the sales centre team to achieve and exceed all set targets. You’ll provide friendly, efficient, professional service to direct and third-party customers and external corporate partnerships. You will ensure that the sales team supply accurate information as required and support them in managing the customer experience through all company communication channels.Leading by example in everything you do, ensuring the customer experience is at the forefront when managing situations and making decisions.

Key Responsibilities and Tasks:

  • Advise and assist consultants in maximising sales opportunities and overcoming any objections.   
  • Efficiently communicate any barriers to internal departments in a timely and professional manner. 
  • Take ownership and follow up on any outstanding issues. 
  • Manage customer expectations and ensure all complaints are handled promptly and cost-effectively.

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