Visitor Services Supervisor

1 month ago


Helensburgh, United Kingdom National Trust For Scotland Full time

KEY RESPONSIBILITIES

• Visitor services, admissions, events and retail offer (including ordering, merchandising, sales targets);

• Line management of Visitor Services Assistants

• Shared accountability for the sites KPI’s

• Manage retail stock file and ensure the successful planning and delivery of annual stock takes

• Visual Merchandising and maintaining a high standard of stock display and shop housekeeping

• Duty Management and Oversight/maintenance of the exhibition space and all aspects of the property;

• Membership sales (to targets) and general customer service (individuals, education visits, other groups);

• Housekeeping and security of the Property;

• Health & Safety procedures, emergency procedures, and environmental procedures;

• Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and monument).

• Ensure the property social media is managed to generate interest, engagement and help drive visitors

• Support the informal learning and community engagement / outreach activity

• Housekeeping, maintenance and safety and security of the Property and grounds

• Health & Safety procedures, emergency procedures, and environmental procedures;

• Liaising with contractors on projects and works on site

• Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property

• Public engagement on site whilst carrying out duties

• Co-ordination of travel trade and group bookings

• Assisting with general collections care around the property



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