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Visitor Services Assistant

3 months ago

Helensburgh, Argyll and Bute, United Kingdom National Trust for Scotland Full time

Role:
Visitor Services Assistant (Food & Beverage)

Region / Department:
The Hill House

Reports to:
Visitor Services Supervisor

Pay Band:
Grade 2 Lower, £22,672 pro-rata, per annum (£10.90 per hour)

Location:
The Hill House

Type of Contract:
Part time, various hours available, fixed term 6 months

Cost Centre: 3HIH

Activity Code:
TRZ

Purpose of the role
The National Trust for Scotland opened stage one of a ten-year conservation program in summer 2019.

The Hill House is now protected by a steel frame structure which incorporates walkways over the house and a new visitor center and café which delivers a unique heritage visitor experience.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES
To provide a consistently high standard of visitor care when

  • Welcoming visitors to the café and working in an efficient and knowledgeable manner
  • Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
  • Answering visitors queries about the catering offer
  • Promoting the National Trust for Scotland and the benefits of membership.
To maintain excellent standards of site and personal presentation

  • Ensuring the café is fully stocked and set up daily
  • Wearing correct uniform, name badges, or PPE as required
  • Working in harmony with other departments within the property
Financial responsibilities

  • To adhere to all financial procedures to include till operations and cash reconciliation duties
  • Help achieve sales targets and membership recruitment targets
  • Upsell products within the café
  • Actively feedback visitor comments to line managers to improve offer, service and operation
Health and safety

  • To ensure the site meets with the Health and Safety legislation in liaison with your department manager
  • To ensure that visitors vacate the site at close of business and site is secured at end of the day

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential

  • Ability to work within a team, with mínimal supervision, to a high and safe standard
  • Ability to be flexible and adapt to various working patterns
  • Ability to adjust pace to match customer flow without compromising quality of service
  • Excellent front of house persona warm, welcoming, patient and understanding
  • Excellent selling skills
  • Genuine belief in the value of good customer service
  • Ability to be proactive and to take the initiative
  • Excellent personal presentation
Desirable

  • Demonstrable experience in sales, EPOS systems and cash handling/reconciliation
  • Experience in a customer facing role
  • Catering experience


The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue.

The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.


Applications

Job Types:
Part-time, Fixed term contract

Salary:
£10.90 per hour

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Day shift

Work Location:
In person

Application deadline: 17/03/2023