Product Support Analyst

2 weeks ago

Newcastle upon Tyne, United Kingdom Adecco Full time

Job Title: Product Support Analyst


Location: UK Remote


Remuneration: Hourly rate from £36.54 to £40.38


Contract Details: Temporary contract for 6 months


Working Pattern: Full Time


Our client, a leader in the Tech industry, is seeking a Product Support Analyst to join their team. As a Product Support Analyst, you will work to ensure businesses are maximising the use of the advertising solutions.


Responsibilities:


  • Build technical expertise in various advertising products
  • Provide consultative guidance to sales teams and external clients on best practises and product setups
  • Troubleshoot and prioritise technical advertising issues, escalating to specialists when necessary
  • Communicate technical resolutions, workarounds, and product information to the sales and account teams
  • Deliver a high-end customer experience related to support for advertising bugs, meeting all support SLAs
  • Identify opportunities to optimise and automate workflows and support processes


Skills:


  • Experience in the Digital Advertising and/or Technology industries
  • Ability to troubleshoot and escalate tickets effectively
  • Strong communication skills, translating technical concepts to non-technical audiences
  • Familiarity with advertising technologies including pixels, ad servers, auctions, and delivery
  • Proficiency in web technologies such as HTML, CSS, JavaScript, HTTP, and Restful APIs
  • Familiarity with SQL


Contract Details:


This is a temporary contract for 6 months, offering an hourly rate from £36.54 to £40.38. As our client values work-life balance, this is a full-time position with the flexibility of remote working. Additionally, they offer pension contribution matching, employee discounts, and wellbeing support.


If you are passionate about the tech industry and have experience in ad tech, this could be the perfect opportunity for you. Join our client's team as a Product Support Analyst and contribute to their mission of delivering high-quality advertising solutions to millions of advertisers. Apply now


Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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