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Contact Centre Advisors

2 months ago

Croydon, United Kingdom Clarion Full time

Salary:Croydon -Starting salary: £27,793 with potential to increase incrementally subject to performance and experienced gained in role to £32,130 per annum

Maidstone -Starting salary: £26,614 with potential to increase incrementally subject to performance and experienced gained in role to £30,747 per annum

Hours: 36 per week

Contract Type: Permanent

If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you

We're looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/Maidstone teams, supporting the continued success and growth of our Customer Contact Centre.

Working in our fast-paced Contact Centre you'll be the first point of contact for our customers, where calls can be demanding and challenging at times.

Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you'll provide a high quality inbound and outbound service through our traditional telephony, email systems as well as our emerging multi-channel platforms.

You'll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You'll be a natural people person with a 'can do' attitude who thrives on performance and positive results and who is adaptable and willing to learn.

Location: You'll be based from either our Croydon or Maidstone offices. You will work full time from the office for the first 8 weeks, whilst in training and academy. You will then be able to enjoy a blend of working from home and in the office in line with business needs.

Training: Please note successful applicants will be required to undertake in an 8-week training programme starting on 9th September, which will take place at our office in Croydon or Maidstone (depending on which location you apply for). You will be required to attend on a full-time basis; Monday to Friday, with no annual leave during this time.

Virtual Interviews will be held 30th, 31st July and 1st August. If successful at this stage you will be asked to attend our Croydon office on 7th August for an IT assessment.

If this sounds like an opportunity for you then please review the full role profile before applying - Contact Centre Advisor

Closing Date: Thursday 18th July at midnight

Salaries are just the starting point. ?Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -?dive in and find out more?here

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.