Support Control Room Operator

Job Role: Support Control Room OperatorWorking Hours: 4 on 4 off nights 12-hour shifts 6pm-6am average 42 hours per weekPay: 27518 per annum (12.60 per hour)Location: Anchor Group Services Head Office - Carlton House Chester Business Park CH4 9QEReporting to: Control Room ManagerOverviewAn exciting opportunity has arisen for a Control Room Operator to join the established Anchor Group Services Control team based at our Head Quarters in Chester Business Park.The successful candidate will be responsible for supporting the control room operations including monitoring staff activity assisting with shift coverage and supporting smooth operation of control systems such as CCTV and alarm response.This role offers a fantastic opportunity for individuals seeking to advance their career in security with hands-on training and the chance to develop in a dynamic fast-paced environment. A clear progression pathway is available leading to promotion into a Duty Controller role.Duties include:Co-ordinating multiple site systems and monitoring booking on and off check calls.Support the control team in identifying unfilled shifts and contacting available staff when required.Support operations by quickly responding to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.Record and escalate any issues with check calls absences or incidents to the relevant department or management.Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.Proactively and continuously monitor the site-based security and cleaning teams by obtaining collating and reviewing information from multiple sources. Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance. Provide information data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.Promoting a culture of excellence and continuous improvement at all times. Requirements Full 5-year employment checkable history. Valid frontline SIA licence DS SG or CCTV. Previous industry related experience preferred but not essential. Previous experience in a similar role is desirable but not essential. Excellent IT skills & computer literary. Excellent communications skills. Ability to work in a fast-moving environment. Knowledge of Microsoft 365 Timegate Immix Team SharePoint and Office would be a distinct advantage. Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems. BenefitsA clear progression pathway is available leading to promotion into a Duty Controller role.Access to a range of nationally recognised courses to help further your career via the Anchor Academy.Access to SIA and First Aid training at discounted rates with financial support available.Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).Stream - access to pay as you earn it.Cycle to Work Scheme uniform provided.Free Employee Assistance Programme 24/7 including access to counselling.Hospital Saturday Fund.Reward and Recognition awards.Whats NextIf you would like to be considered for this position APPLY NOW and we will be in touch.Other companies may call this role: Control Room Assistant Operations Support Assistant Control Room Support Officer Control Room Administrator Operational Support Officer Operations Room Assistant Control Room Operator Security Officer CCTV Officer CCTV Control Room OfficerWithin commuting distance of: Chester Mold Broughton Deeside Birkenhead Flint Chester Wrexham Ellesmere Port Wirral and surrounding areas.Required Skills:Full 5-year employment checkable history. Valid frontline SIA licence DS SG or CCTV. Previous industry related experience preferred but not essential. Previous experience in a similar role is desirable but not essential. Excellent IT skills & computer literary. Excellent communications skills. Ability to work in a fast-moving environment. Knowledge of Microsoft 365 Timegate Immix Team SharePoint and Office would be a distinct advantage. Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems. Key Skills Hospitality Management,Inventory Control,Hotel Experience,Hospitality Experience,Infant Care,Algebra,Management Experience,POS,Cleaning Experience,Hotel Management,Leadership Experience,Supervising Experience Employment Type : Full Time Experience: years Vacancy: 1 Yearly Salary Salary: 27518 - 27518