Duty Control Room Operator

About UsWith a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.Apply today and become part of Team Anchor, we are excited to be a part of your journey.Job DescriptionJob Role:Duty Control Room OperatorWorking Hours:4 on 4 off rotating shift pattern (days & nights), 12-hour shifts, 6am-6pm/6pm-6am, average 42 hours per weekPay:£28,938 per annum (£13.25 per hour)Location:Anchor Group Services Head Office - Carlton House, Chester Business Park, CH4 9QEReporting to:Control Room ManagerOverviewAn exciting opportunity has arisen for a Duty Control Room Operator to join the established Anchor Group Services' Control team based at our Head Quarters in Chester Business Park.The successful candidate will be responsible for time and attendance monitoring for site-based security and cleaning teams, staff scheduling, CCTV alarm processing and the coordination of Anchor's key holding and alarm response team.You'll play a key role in ensuring seamless staffing operations across multiple sites by actively managing shift assignments, handling last-minute absences, and ensuring that all vacant positions are filled in a timely and efficient manner.This is an excellent opportunity for someone with strong coordination skills, a background in control room operations and with a drive to enhance your security career.Duties IncludeCo-ordinating multiple site systems and monitoring booking on and off check calls.Quickly respond to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.Maintain up-to-date records of all rosters and ensure all vacant shifts are filled in line with operational requirements.Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.Manage and assign shifts across multiple sites, ensuring sufficient coverage at all times.Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.Promoting a culture of excellence and continuous improvement at all times.RequirementsFull 5-year employment checkable history.Valid frontline SIA licence DS, SG or CCTV.Previous industry related experience preferred but not essential.Previous experience in a similar role is desirable but not essential.Excellent IT skills & computer literary.Excellent communications skills.Ability to work in a fast-moving environment.Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems.BenefitsAccess to a range of nationally recognised courses to help further your career, via the Anchor Academy.Access to SIA and First Aid training at discounted rates, with financial support available.Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).Wagestream - access to pay as you earn it.Cycle to Work Scheme Available.Full uniform provided.Free Employee Assistance Programme 24/7 including access to counselling.Hospital Saturday Fund.Reward and Recognition awards.What's Next?If you would like to be considered for this position,APPLY NOWand we will be in touch.Other companies may call this role: Duty Control Room Operator, Control Room Operator, Security Officer, CCTV Officer, CCTV Control Room Officer, Surveillance Officer, Control Room Coordinator, Operations Control Officer, Duty Operations Coordinator, Central Operations Officer, Control & Scheduling Officer, Operations Room ControllerWithin commuting distance of: Chester, Mold, Broughton, Deeside, Birkenhead, Flint, Chester, Wrexham, Ellesmere Port, Wirral and surrounding areas.Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.check(event) ; career-website-detail-template-2 => ,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">