Bilingual Customer Service Representative

2 weeks ago


North Shields, United Kingdom CMS Recruitment Limited Full time

CMS Recruitment limited are currently recruiting for Bilingual Customer Service Representatives on behalf of an international logistics client;

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven environment with confidence.

Ability to be communicate fluently in English language and second language (Dutch)both verbal and written.

Responsibilities

  • Providing professional and efficient customer sales and service in all duties
  • Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
  • First contact resolution of customers and clients queries, requests, orders and complaints
  • Proactively contact existing and potential customers with the aim of up-selling products
  • Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

Experience :

  • Previous contact centre experience is not required
  • Good proficiency and navigation skills around a pc, excellent keyboard skills
  • Good telephone manner with a clear speaking voice
  • Good communication skills and the ability to build rapport with the customer
  • Ability to work well in a team
  • Flexible to work at all times in the contact centre, including evenings and weekends

To apply please send across an updated CV



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