Bilingual Customer Service Representative

4 months ago


North Shields, United Kingdom CMS Recruitment Limited Full time

CMS Recruitment limited are currently recruiting for bilingual customer service representatives on behalf of an international logistics client ;
You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.

Ability to be communicate fluently in English language and second language (Dutch) or (German), both verbal and written.

**Responsibilities**:

- providing professional and efficient customer sales and service in all duties
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

Experience:

- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
- flexible to work at all times in the contact centre, including evenings and weekends

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.50 - £11.00 per hour

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.50-£11.50 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North Shields: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: BiliJan23



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