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Bilingual Customer Service Representative
4 months ago
You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere.
As well as being comfortable working in a performance-driven contact centre environment with confidence.Ability to be communicate fluently in English language and second language (Dutch) or (German), both verbal and written.
Responsibilities:
- providing professional and efficient customer sales and service in all duties
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Experience:
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
- flexible to work at all times in the contact centre, including evenings and weekends
Job Types:
Full-time, Part-time, Permanent
Salary:
£ £11.00 per hour
Job Types:
Full-time, Part-time, Permanent
Salary:
£10.50-£11.00 per hour
Benefits:
- Onsite parking
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- North Shields: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
BiliJan23