Collections advisor

2 weeks ago


Aylesbury, United Kingdom Parkside Office Professional Full time
Unlock Your Potential with a Dynamic TeamA leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.About the Company:
  • Established:
  • Mission: To unlock financial flexibility for a better life.
  • Vision: To imagine a world where everyone has the financial means to thrive.
Role Overview:
  • Position: Collections Advisor (Hybrid currently 1 day in the office)
  • Location: Milton Keynes / Hybrid Working.
  • Hours: 37.5 hours per week; Monday – Friday 8:30am – 5:30pm, with 1 in 4 Saturday shifts (9:00am – 1:00pm).
Key Responsibilities:
  • Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat.
  • Customer Support: Assist customers with overdue accounts, offering guidance and solutions.
  • Compliance: Follow company policies and FCA regulations.
  • Decision Making: Provide informed recommendations based on customer circumstances.
  • Quality: Maintain high service standards and ensure adherence to regulatory requirements.


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