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Collections Specialist
2 months ago
About Parkside Office Professional
We are a leading alternative finance provider dedicated to exceptional customer service. Our mission is to unlock financial flexibility for a better life, and our vision is to imagine a world where everyone has the financial means to thrive.
Role Overview
We are seeking a passionate and driven Collections Advisor to join our expanding team. As a Collections Advisor, you will be responsible for handling outbound and inbound calls, communicating with customers via various channels, and providing guidance and solutions to assist with overdue accounts.
Key Responsibilities
- Engagement: Build strong relationships with customers, handle customer inquiries, and provide timely responses to resolve issues.
- Customer Support: Offer guidance and solutions to customers with overdue accounts, ensuring a high level of customer satisfaction.
- Compliance: Adhere to company policies and FCA regulations, maintaining a high level of professionalism and integrity.
- Decision Making: Provide informed recommendations based on customer circumstances, ensuring that solutions are tailored to meet their needs.
- Quality: Maintain high service standards, ensuring that all interactions with customers are professional, courteous, and respectful.
What We Offer
As a Collections Advisor at Parkside Office Professional, you will have the opportunity to work in a dynamic and innovative environment, where you will be valued and supported in your role. You will be part of a team that is dedicated to delivering exceptional customer service and making a positive impact on our customers' lives.
