IT Operations Manager

2 weeks ago


Reading, United Kingdom Project People Full time

IT Operations Manager - Data Performance

6-Month Contract | Mobile Telecoms | Reading (2-3 Days/Week In-Office)

Role falls inside IR35

We’re looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.


Key Responsibilities:

  • Manage a team of 4, fostering a collaborative environment and driving performance.
  • Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centers, retail operations, and more.
  • Conduct statistical data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
  • Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.


What We’re Looking For:

  • Proven experience in managing diverse teams and driving performance to achieve business outcomes.
  • Will have a high level, broad end to end understanding of our business and its operational performance; be able to demonstrate knowledge of working in a service orientated environment
  • Strong analytical skills with the ability to explain complex operational data in simple terms; your “data story” should resonate with both leadership and non-tech stakeholders.
  • Strong experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
  • Mobile telecoms experience is essential.


Why Join Us? This is an exciting opportunity to make a significant impact within a dynamic environment. If you’re ready to leverage your data analytics expertise to drive change and lead a talented team, we want to hear from you



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