Operational Manager
3 weeks ago
About the Role: Elbrus Partners is seeking an ambitious Venue Manager to oversee operations in Reading. The ideal candidate will be customer-focused, ensuring compliance and managing team schedules.
Key Responsibilities:
- Customer Service: Deliver excellent customer service, addressing client needs and creating a welcoming environment.
- Compliance and Operations: Manage compliance requirements, including responsible gambling practices, and maintain operational standards.
- Team Management: Organise and manage team rotas, ensuring proper staffing and shift coverage.
- Administrative Tasks: Handle day-to-day administrative tasks to ensure smooth running of the venue.
What We Are Looking For:
Soft Skills:
- A personable, positive, and approachable demeanor.
- Strong communication skills to engage effectively with team members and customers.
- Ambitious, with a drive to lead from the front.
- Strong leadership abilities, with a hands-on approach.
Experience:
- Open to candidates starting their management career.
- Experience in challenging environments, such as busy restaurants or bars.
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