Vulnerable Customer Advisor

3 weeks ago


Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is collaborating with an organisation in the financial services sector. Looking for a Vulnerable Customer Advisor, reporting to the Collections Department. This is a full-time role with hybrid working options after training.Responsibilities: * Provide assistance to customers experiencing challenges, focusing on positive outcomes. * Ensure compliance with regulatory guidelines in customer interactions. * Maintain accurate records of customer communication across various channels. * Manage customer accounts and updates. * Offer guidance on suitable repayment solutions tailored to customer needs. * Identify opportunities for process improvement. * Demonstrate strong communication skills in resolving customer issues.Requirements: * Experience in supporting vulnerable customers. * Completion of training in handling vulnerable customers. * Knowledge of regulatory frameworks. * Preferred background in finance or related fields



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