Client Service Manager

1 week ago

Newcastle upon Tyne, United Kingdom Aon Full time
Client Service Manager - Corporate Insurance, Newcastle We're Hiring

Aon's UK Retail business is currently recruiting a Client Service Manager to join our team based in our Newcastle Office. This is a hybrid role, with the option of working from our Newcastle office and home-based working.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like: Leading a team of Client Service Advisers and effectively and efficiently managing service levels. To work with Client Service Advisors, Client Managers/ Directors, Broking Specialists and Business Service Support to ensure the highest level of service.

Aon provides risk solutions to businesses across many sectors within the UK. Typically, clients will be either be a corporate company with a premium spend of between £250,000 and £5,000,000. Our clients require bespoke insurance programs, associated risk management and risk transfer services. Besides being the insurance advisor, the wider team provides claims services and advice on risk management across most industries.
Key Accountabilities: Client Service Delivery
  • Ensuring delivery of a co-ordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products
  • Liaise effectively with Client Managers and the HOO to ensure client needs are met and concerns raised and addressed/remedied.
  • Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company
  • Assist in driving change in their location, allocating resources where necessary
  • Liaising with staff and Line Manager to ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/systems being monitored and maintained
  • Ensuring that file reviews are carried out in accordance with sign-off and ongoing supervision of staff and managing improvement.
  • Manage a portfolio of Clients in line with Corporate Market Placement Strategy and Client Service Strategy.
People Management
  • Lead a team of Client Service Advisers and/or specialists through coaching, development, and performance management, ensuring completed objectives with supporting personal development plans in place.
  • Comply with regulatory and other standards as directed by line management.
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company
  • Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar and Aon business procedures.
  • Take ownership of problems and their resolution, seeking assistance where necessary
  • Identify improvements in Client risk & insurance programme design.
  • Identify potential improvements in programme design for Clients and make recommendations to Head of Office
  • Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers
  • Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.
How this opportunity is different This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day. This is an exciting time to be joining the Client Service Team as we expand into new Pod Team structure which is a collaborative approach by UK and India based colleagues delivering to client portfolios. The Newcastle office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Client Service Manager in UK. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months. There will be opportunity to connect with and learn from colleagues around the business as you play your role in Delivering Aon United to our clients.
Skills and experience that will lead to success
  • ACII or equivalent is preferred but not essential
  • Insurance experience is preferred but transferable skills will be considered.
  • Experience in Managing people is preferred.
  • Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
  • Proficient level of technical knowledge is preferred.
  • Organised, with the ability to prioritise work, delivering accurately and on time
  • Embrace change, willingness to learn and react positively
How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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