Assistant Front Office Manager

3 weeks ago

Central London, United Kingdom ME London Full time

The world is yours with Meli

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About ME London Hotel, WC2R 1HA

ME by Meli is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies Then you connect with the ME by Meli brand.

**Package up to£36,690 plus service chargeand many more benefits below**

Assistant Front Office Manager

Mission: The primary purpose of the Assistant Front Office Manager position is to support the Front of House Manager in supervising and coordinating all activities of the reception department to ensure an exceptional experience for guests. This role contributes to the hotel's success by ensuring that all check-in and check-out procedures are carried out efficiently and professionally, and that any guest issues or complaints are resolved quickly and effectively.

Responsibilities will include, but are not limited to:

Assist in supervising and managing the reception team, including hiring, training, and evaluating staff.

Ensure that all check-in and check-out procedures are carried out efficiently and professionally.

Resolve any guest issues or complaints quickly and effectively.

Collaborate with other departments to ensure a smooth and satisfactory experience for guests.

Maintain accurate and up-to-date records of hotel reservations and occupancy.

Implement and oversee policies and procedures to improve operational efficiency.

Ensure compliance with all company regulations and standards.

Our successful candidate will have:

1 years previous experience in a similar position in the hotel industry.

Ability to lead and inspire a team, aligned with excellent communication skills

Ability to work under pressure and solve problems effectively.

Fluency in English

Spanish preferential


Because belonging to the great Meli family is being VIP

Our Benefits Package Includes:

Contributory pension scheme

Holidays: 29 days holiday including 8 public holiday

Refer a friend bonus:£500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Great discounts with Melia Hotels Worldwide:(Friends & families discounts)

Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform

Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:with Perks at Work

Meals on duty, Payday Parties and Laundry

The successful candidate must already have eligibility to work in the UK

At Meli we are all VIP

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

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AMRT1_UKCT

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