Information Officer

2 weeks ago

London, United Kingdom The Workplace Consultancy Full time

My client is a UK leader within Youth Justice / Offending Software , they are truly passionate about the welfare of children and young people and are looking for 2 experienced local authority Youth Justice / Youth offending practitioners to join their team. Both roles are remote.

Your primary role as an Implementation Consultant will be to support local authority clients through the process of implementing and utilising the software solution. An understanding of practice within the Youth Justice domain is essential.

Excellent communication skills, both written and verbal are a requirement for this role. Guidance and support is available to ensure that these skills are developed to ensure that you can display the exemplary client facing skills required to support our customers.

Developing good working relations with their clients is a key responsibility of this role, where you will be responsible for effectively and timely communications both with clients and colleagues.

Key Responsibilities

  1. As an Implementation Consultant you will assist in all stages of the support and implementation of the software solution including, but not limited to:
  • First Line Customer Support
  • Triage and management of support issues
  • Requirements Analysis
  • Application Design
  • Implementation Design
  • Implementation and configuration of the software
  • Software testing
  • Creation of Training and User documentation
  1. Implementation tasks and projects may be directly for a client or as part of an internal company project.
  2. The above activities are all part of a project implementation and you may carry out or assist with one or more of these activities for any number of clients/projects.
  3. As part of the induction process my client will provide training on the software and the associated tools used as part of solutions delivery and support so you can undertake your role successfully. Having successfully completed your probationary period your learning will mainly take the form of on the job training and you will be expected to supplement your learning as directed.
  4. You will be allocated support calls for relevant aspects of the software. You will categorise the severity, and log them on our support system.
  5. You will provide a fix/response depending upon the severity/complexity of the issue. More complex support calls are passed to an Engineer, Consultant or Product Manager to deal with. Where such calls are allocated to you, you will liaise with the Engineers and Customer Care Consultants as required and provide a solution to all those calls allocated to you, and within the prescribed timescale for the type of call.

Key Attributes & Skills

  1. As a member of the team we hugely value your ability to communicate externally and internally at all levels, fluently and consistently so strong communication skills are essential.
  2. As a business unit we have adopted core personal behaviors as values that we expect of ourselves and that we would want those we work with to have.

These are someone who is:

  • Reliable
  • Flexible
  • Adaptable
  • Pro-active
  • a Team Player

We expect those new to the business to also adopt these characteristics, and your selection process will have included an assessment of your potential to match these behaviours. On-going assessment against these behaviours will be part of your performance reviews.

  1. In addition, we value problem-solving, attention to detail, and efficient and conscientious record-keeping capabilities.
  2. Ability to learn new software applications rapidly.
  3. Technical attributes expected for the role include proficiency in Microsoft Windows, Microsoft Office, E-Mail, Web Browsing
  4. Having a passion for technology

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