2nd Line Support Engineer

2 weeks ago


Preston, United Kingdom Jive Recruitment Full time

The ideal candidate for this position will have at 2 or more years’ experience within IT Support. This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.

Key responsibilities:

  • First point of contact for users seeking assistance over the phone or email
  • Qualify and document the issues raised
  • Support requests which relate to all technology including:
    • Workstations
    • Servers
    • Printers
    • Networks
    • Specific hardware and software.
  • Provide on-site support for networks and applications
  • Escalate any issues that you can not resolve to 3rd Line Support
  • Manage and prioritise the Ticketing system
  • Provide remote and telephone support for users across the UK.

Desirable skills and experience:

  • Windows 7,8 & 10 Administration & Support
  • Router configuration
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
  • Understand cabling needs for IT/Telephone System Jobs
  • Strong communication and customer service skills
  • Ability to quickly learn new applications and technologies
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices
  • Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving
  • Experience of PC hardware troubleshooting and problem solving
  • Microsoft Office applications.

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